How Digital Messaging Can Improve Key Metrics

The proven correlation between communicating with guests and higher satisfaction scores

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.

Staying Human-Centered in the World of Hotel Tech

The importance of real human interaction when interacting digitally

As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.

How Guest Messaging Is Making the Holiday Inn Effingham No. 1

Whether it’s a truck driver stopping halfway on their route, or a family visiting for a sports tournament, the Holiday Inn Effingham is providing a great stay with committed staff and hospitality guest messaging.

How System Integrations Are Making Life at the Front Desk Easier

To put the front desk at ease and increase guest satisfaction, top hotel tech solutions such as hotel texting services plug into the existing tech stack of hotels.

3 Tech Innovations Every IHG Property Needs

Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.

Preparing for the unexpected at the Hyatt Place Buffalo/Amherst

How guest messaging helps this Hyatt property handle anything that comes their way

Hospitality messaging is part of the routine at the Hyatt Place Buffalo Amherst to make processes more efficient and give team members more time to compose responses for their guests.

What Is “Bleisure”?

Everything you need to know about the new travel trend

The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.

5 Digital Assets To Keep in Your Kipsu Arsenal

How to keep key information organized within the Kipsu platform

Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.