Resident Messaging

Collect resident feedback before they hit online reviews

75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate. 

People prefer people: why AI technology can’t replace the human connection in multifamily

Today’s tech-driven landscapes are full of companies promising a silver bullet solution when it comes to AI. However, although AI is continuously evolving, the service industry is constantly faced with how to balance this new technology with the ever-present need for a human connection.

Best practices for communication in senior living communities

Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and accessible can make a tremendous difference in resident engagement, family involvement, and overall satisfaction. Below are eight essential best practices to consider, each highlighting ways that senior living facilities can better connect with residents and families, streamline operations, and improve care outcomes through Kipsu.

August 25, 2022

4 Reasons Texting Is Key for Work From Home Residents

Why digital messaging is the best way to communicate with those who work from home

More residents in their apartment during hours that the unit would traditionally be empty has led to a new sensitivity around weekday noise and disruption. A robust digital guest engagement platform can ensure you are communicating in a way that is efficient for your team and convenient for your work-from-home residents.

August 1, 2022

Why a CRM isn’t enough when it comes to resident texting

Properties need more than simple CRM systems to boost the residence experience

While a CRM can send and receive text messages, it doesn't necessarily have all the capabilities needed for robust and rich resident engagement. Explore aspects of resident messaging that property managers should consider when evaluating systems and solutions.

July 26, 2022

Increase Resident Experience With These 5 Tips

Make residents feel at home and they'll be sure to stay

In the multifamily industry, resident experience is No. 1. Making sure this experience is top notch is at the forefront of increased renewal rates and lower turnover spend. These seemingly simple but impactful ways to make a property stand out are guaranteed to boost resident satisfaction and increase resident retention.

July 15, 2022

How a Simple Text Can Improve Google Reviews

Digital messaging helps properties get in touch with residents before they leave a bad (and public) review

While Google reviews are a great way to research properties and places to live, they're also a very public place where issues and concerns can live. Learn how resident messaging solutions can help properties resolve resident requests before they become a negative review.

Louise Rosenbaum

Collect resident feedback before they hit online reviews

Why multifamily management needs early feedback to earn positive reviews.

75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate. 

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