Multifamily

Beyond the survey: how Kipsu helps your feedback loop

A lot of multifamily communities continue to use conventional surveys, feedback forms, and resident portals to assess satisfaction. However, these methods frequently leave significant gaps in understanding the daily experiences of residents. What about the residents who don’t participate in surveys and still want to express their opinions? The ones who would share their views if the process were more convenient and timely?

Collect resident feedback before they hit online reviews

75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate. 

People prefer people: why AI technology can’t replace the human connection in multifamily

Today’s tech-driven landscapes are full of companies promising a silver bullet solution when it comes to AI. However, although AI is continuously evolving, the service industry is constantly faced with how to balance this new technology with the ever-present need for a human connection.

Eva Dixon

July 12, 2023

5 Resident Challenges That Property Managers Can Solve With Messaging

Messaging can play a crucial role in solving resident challenges by providing an efficient, accessible, and effective means of communication. Read how powerful messaging can be by helping address these 5 common, yet challenging resident experiences.

Take a look at five common challenges that your tenants may experience, and ways that property managers can solve those challenges with resident messaging.

June 28, 2023

Welcome Home: The Power of a Well-Executed Move-In Process on Resident Happiness

In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.

In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.

May 19, 2023

Built-To-Rent: Reshaping the Rental Landscape and Multifamily Industry

BTR communities add a new twist to the competitive field for multifamily operators

‍The rise of Built-to-Rent (BTR) communities are purpose-built housing developments popping up on the outskirts of cities that cater specifically to the needs of renters, mark a new trend in a renter’s choice for living arrangements, and have a potential to shake some trees in the multifamily industry.

Lucianne Colon

April 20, 2023

You Need Better Resident Retention. Here's 3 Ways To Make Them Stay.

Residential turnover rates sit at a whopping 40%, but they don’t have to.

Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.

Megan Gillett

December 5, 2022

From Stress to Success: How Digital Messaging Play a Role in a Hassle-Free Move In

How digital messaging can help relieve stress for new residents

Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.

October 27, 2022

How Digital Messaging Helps Team Tackle Common Property Challenges Head-On

From guest requests to organizing housekeeping, hotel texting is the secret sauce for streamlining operations

On-site property managers are dealing with it all, and sometimes resident experience falls through the cracks. With humanized digital messaging services, teams can ensure residents are taken care of and increase resident retention.

October 14, 2022

5 Ways To Personalize Digital Messaging for Multifamily Properties

Use digital messaging to connect with residents at your property.

Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.

September 1, 2022

Why it's time to adopt a “best-of-breed” model in multifamily

How to accommodate for residents who are expecting more

As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.

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