Messaging can play a crucial role in solving resident challenges by providing an efficient, accessible, and effective means of communication. Read how powerful messaging can be by helping address these 5 common, yet challenging resident experiences.

1. Parking

Someone is parked in a resident’s spot without permission. This happens frequently and can lead to a lot of frustration as a resident. With a quick message, a resident can take a picture of the license plate and vehicle and send it directly to their property manager without leaving their car. Property managers can then swiftly give them an alternative space to park in while they call the tow truck. What could be a stressful and drawn out issue, can easily be resolved, resulting in a more positive and stress-free resident experience. 
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2. Suspicious activity

‍When suspicious activity happens, many residents don’t want to have to call and report someone when their conversation could be overheard. Having a safe and quick mode of communication to text the property with concerns, without letting anyone know, allows for the property manager to react quickly. Additionally, having the conversation saved can be used for police reporting or other actionable steps that need to be taken. 
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3. Pets

‍We all love our furry friends, but pets can come with their own challenges. Apartment communities are shared spaces with many residents and their beloved pets. And often there’s limited pet spaces and residents are more likely to cross paths with their neighborhood pets. With the ability for residents to message their property staff in a frictionless way, they are more likely to report pet cleanup issues or pet problems. This helps keep the community cleaner and keeps residents with or without pets proud of where they live.  
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4. Construction or city challenges

Most people are no strangers to construction or city issues, even though it can be a pretty frustrating experience. Maybe the road to or from the community is under construction, or perhaps buses or metros are closed closest to the community. By being able to text, property managers can proactively communicate when there will be street or metro closures. This allows for residents to plan ahead, alleviating unnecessary stress and frustration. 
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5. Noise expectations

Noise is inevitable, especially living in more urban areas. But sometimes, noise levels can rise to a point where you get resident complaints. This could be at the community, such as remodeling or property updates, or outside the community, such as construction, events, or protests taking place. By keeping your residents in the loop on what’s going in and around the community, allows property managers to be proactive and get ahead of complaints that may end up on Google reviews. 
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When a resident is experiencing a challenge, they are looking for an efficient and effective resolution. Messaging offers property managers a quick and simple solution for these common challenges for an overall better experience for the residents. Learn more about the benefits of messaging for multifamily properties and schedule a conversation today with Kipsu!

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