Hospitality

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

DoubleTree by Hilton Raleigh-Cary provides stellar service with streamlined communication

See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!

4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

February 20, 2018

Hospitality Highlight: Microtel Inn & Suites Shelbyville

Proactively responding to guests with hotel messaging

The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.

January 29, 2018

2017 Hospitality Industry Year in Review

A look back at the trends, data, and things we learned in 2017.

January 25, 2018

Hospitality Highlight: Courtyard San Diego Gaslamp

How This California Property Uses Digital Messaging to Boost Guest Satisfaction

Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.

December 30, 2017

Unexpected Snowpocalypse? Make Sure Your Hotel Is Prepared

How to keep guests cozy and comforable

Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.

November 29, 2017

Predictive Analytics in Hospitality

The what and why behind this data trend in the hotel industry

Learn how hotels are using Kipsu to anticipate guest's future needs and determine overarching trends throughout their property.

November 27, 2017

Hospitality Highlight: Raleigh Marriott City Center

How digital messaging is streamlining this property's guest service

The Raleigh Marriott City Center is setting the bar high when it comes to guest service. Learn how they use text messaging to personalize each guest's stay and increase satisfaction.

October 30, 2017

Hospitality Highlight: Edinburgh Grosvenor Hotel

How digital messaging drives guest involvement at this Scottish destination

As one of the first hotels in the UK to use Kipsu, the Edinburgh Grosvenor takes great customer service to the next level through combining digital interactions with their already exceptional practices.

October 23, 2017

Mind-Blowing Statistics Proving Value of Texting for Service Brands

Why texting is the next move for brands looking to connect with their customers

For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing to the success of your company.

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