Hospitality

Property Management System Integrations: IHG sees benefits of using a PMS connector with guest messaging technology

One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. Kipsu uses connectors to seamlessly integrate with IHG PMS software like HotelKey, Opera Cloud, and Hapi. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

Guest messaging’s ROI: why IHG hotels are adding Kipsu to their 2025 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, leaving, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As IHG’s only preferred partner for guest messaging, Kipsu is the tech tool your hotel needs to boost One Rewards Loyalty recognition, loyalty signups, and GuestLove scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Jenae Alderson

July 9, 2021

Hospitality Highlight: Hampton Inn Boston/Peabody

Streamlining efficiency with Kipsu and Quore at this Crestline hotel

Idrees Raja, the general manager of the Hampton Inn Peabody, sat down with Kipsu to discuss the hotel's Halloween-loving guests, guest service and changes from COVID, and how guest messaging has revolutionized their hotel's service.

Eva Dixon

June 30, 2021

5 More Ways Kipsu Drives Hotel Efficiency

Even more ways digital messaging streamlines hotel operations

5 ways to drive hotel efficiency is not enough! Here are 5 other ways hotel team use Kipsu and digital messaging to cut down on front desk traffic jams and reduce chaos in their operations.

Eva Dixon

June 29, 2021

Kipsu and Quore: A Match Made in Heaven

A powerful integration of hotel tech that's changing the hospitality industry for the better

Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging with Quore’s best-in-class maintenance ticketing system to ensure your team operates as efficiently as possible.

Eva Dixon

June 23, 2021

5 Ways Kipsu Drives Hotel Efficiency

Efficiency is a key factor in guest satisfaction. Here are five ways Kipsu increases your team's efficiency.

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!

February 3, 2020

Hospitality Highlight: DoubleTree Boston Cambridge

Making guests feel taken care of with hotel texting

This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.

December 20, 2019

Merry Christmas and Happy Hospitalidays!

These Kipsu partners are keeping it merry all throughout the holidays with decorations and more

It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.

Sierra Thomsen

December 19, 2019

How the Hospitality Industry Is Staying Tuned In

Hotels are paying attention to what millennials are looking for in a stay.

Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.

Carolyn Cooper

November 21, 2019

Grinnell Thanksgiving Traditions

How the Hotel Grinnell makes the holiday season special

The Hotel Grinnell, with its old school roots and modern flair, is home-away-from-home for hundreds of students who can't make it home for the holidays.

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