Keeping Up With the Ever-Evolving Guest

Satisfy even the most demanding guests and stay up to date with what they’re expecting with tools such as hotel guest messaging

In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.

“Guilty Travel”: The Rise of the Eco-Conscious Traveler

How to accommodate the growing number of environmentally-friendly guests

Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.

Guest Communication = the Key to Providing a Standout Experience

Why hotel texting is that missing piece for a memorable stay

With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.

Keep Reviews Merry With the Mid-Stay Check-In

Avoid bad reviews by checking in on guests throughout their stay using hotel texting

Nowadays, everyone has a smartphone and prefers texting over calling—which means guests may not report something that’s wrong with their hotel room if they have to call or go to the front desk. With hotel texting, capture feedback instantly and fix issues that come up before they become bad reviews.

Bringing Hospitality Experience to the Table – Part 4: Sierra Thomsen

After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.

Best Messaging Practices for Each Marriott Bonvoy Tier

Treat loyalty members with an added flair with this personalized language.

Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.

The Best of the Best

How Tharaldson Hospitality Management uses guest messaging to make their properties No. 1

Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.

Roadside Assistance and Honeymoon Saves

The DoubleTree by Hilton Putrajaya Lakeside “texts” guest service to the next level

The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.