5 Use Cases for Messaging

Why texting to get ahold of guests is more important than ever

The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with:

Digital Messaging Is Here To Stay

How hotel texting erupted during the pandemic and why it's sticking around

As we understand and settle into our post-pandemic “new normal,” US hotel occupancy is (finally) on the rise again. As leisure and business travelers return to the skies, their expectations of service accessibility reflect the pandemic era’s digitalization. Guests and consumers assume they will be able to engage with service teams through messaging to place F&B orders, coordinate housekeeping, and manage every aspect of their stays.

5 Ways Kipsu Drives Hotel Efficiency

Efficiency is a key factor in guest satisfaction. Here are five ways Kipsu increases your team's efficiency.

For a hotel team, every minute counts. Efficient multitasking and prioritizing of guest requests, hotel tasks, and the deluge of other responsibilities associated with running a successful property means the more time and energy that can be dedicated to providing an excellent guest experience. Take a look at how messaging can streamline operations and keep operations running smoothly!

Hospitality Highlight: DoubleTree Boston Cambridge

Making guests feel taken care of with hotel texting

This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.

Merry Christmas and Happy Hospitalidays!

These Kipsu partners are keeping it merry all throughout the holidays with decorations and more

It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.

How the Hospitality Industry Is Staying Tuned In

Hotels are paying attention to what millennials are looking for in a stay.

Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.

Elevating the Business Travel Experience

Explore ways to meet and exceed the high expectations of modern business travelers.

General Manager Highlight: Vincent Singletary

A day in the life at the Homewood Suites by Hilton Agoura Hills

General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.