Create a Cohesive Portfolio Brand With Hotel Messaging

How hospitality texting can help build consistency across properties

Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.

5 Tactics to Drive Bonvoy Loyalty Sign-Ups

Simple ways to boost Marriott loyalty and keep guests happy.

To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.

5 Unexpected Tactics To Drive Loyalty Sign-Ups

Simple ways to boost loyalty and keep guests happy

Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.

Making Everyone Comfortable at the Georgian Bay Hotel

How hotel guest messaging is allowing guests to personalize their stay

Contactless communication at the Georgian Bay Hotel & Conference Centre in Ontario is helping both guests and staff at the expansive resort communicate in ways that makes both parties feel comfortable.

Best Messaging Practices for Each IHG Loyalty Tier

Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.

The Growing Importance of Sustainability in Hospitality

Why hotels need to implement eco-friendly practices

One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.

10 Ways To Increase Guest Satisfaction in Hospitality

Boost those scores with these simple tricks

There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.

How Digital Messaging Can Improve Key Metrics

The proven correlation between communicating with guests and higher satisfaction scores

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.