With IHG's renewed focus on guest service, messaging is one of the most effective ways to increase brand survey scores.
Connecting via messaging is low-stakes and convenient, so guests are more comfortable speaking up about the ways their experience could be made better. This gives service teams actionable feedback while guests are still on property. By unearthing previously unshared critiques, teams using Kipsu can turn around guest opinions before reviews land on satisfaction surveys, TripAdvisor, or Google.
✓ Opera integration
✓ Quore integration
✓ Even more integrations
Speed up your team's workflows by automatically importing guest data, creating tickets, and more. Kipsu integrates with virtually every major PMS and ticketing system out there.
With IHG's renewed focus on guest service, messaging is one of the most effective ways to increase brand survey scores.
Kipsu has fundamentally changed the way we connect with our lodging guests."
Coleen Reardon - Deer Valley Resorts
We strive to make individualized white-glove service accessible to all. Our solution is designed to augment service teams, allowing them to build personalized relationships with their guests at scale.
Across all service levels, messaging enhances guest survey scores. In fact, essentials brands see even larger gains than luxury and lifestyle brands. With messaging, a Holiday Inn Express can achieve the same survey scores as an InterContinental.
Kipsu's ability to connect with guests extends beyond regular SMS. No matter the device or messaging service, Kipsu puts your service team in the palm of guests' hands.
Google's Business Messaging gives IHG guests an effortless way to connect with your team through their mobile devices. Business Messaging goes beyond traditional SMS, giving you native access to more than 2.5 billion Android devices.
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When guests search for your property in Maps, Safari, or Search on iOS devices, they're shown an option to message with your property instead of calling. With Chat Suggest, guests are asked if they'd like to message your property any time they tap on your property's phone number.
Let guests message you in the apps they spend the most time in. From WhatsApp to Wechat, Line to Messenger, guests can engage with your team from the apps of their choice, while your team maintains a holistic overview of the guest's messaging history and profile.
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Kipsu can help you acknowledge their status by tier, educate them on qualified perks, and answer any questions they may have quickly. When guests know you have their back, they’ll want to come back.
We create genuine human moments in an increasingly self service world through digital messaging.
More than ever, guests are seeking genuine human connection. In this 'contactless' era of chatbots and automated phone trees, people just want to talk to someone real. We want service professionals to shine."
Chris Smith — CEO @ Kipsu
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.
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