Residential Life

The future of resident feedback: a more human approach

While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s multifamily communities. Moving forward, property managers must explore more dynamic and human-centric ways to engage with residents. Strategies that allow for real-time, conversational feedback—whether through text, phone, or face-to-face interactions—offer a more personal and responsive way to understand resident needs.

How a Hospitality Mindset in Multifamily Boosts ROI

Adopting a hospitality mindset in the multifamily industry can lead to significant growth in ROI. Here are 10 ways this can happen.

Property Managers and Personal Phones: Protecting Resident Data in a High Turnover Industry

In today’s fast-paced multifamily industry, the use of personal phones to contact residents has become common practice. While it offers convenience and flexibility, it poses significant security risks, particularly in an environment with high turnover rates. Let’s delve into the potential dangers and explore solutions to safeguard resident data.

Sonja Swanson

September 12, 2023

Elevate Your Student Housing: A Digital Messaging Guide for the School Year

Because there are many ways that you can use messaging to connect with students beyond move-in day.

Now that your students are settled in, you can let out a sigh of relief for another successful move-in day and gear up for another exciting academic year! While move-in day is over, there are still several ways that you can use digital messaging throughout the school year. Take a look at some ways that you can use messaging to connect with students beyond the move-in day.

August 1, 2023

The Vital Significance of Resident Retention

Six reasons why resident retention is the most important aspect when it comes to multifamily properties.

In multifamily, the success of a community goes far beyond filling vacant apartments and attracting new residents. While acquiring new residents is still important, it is essential to prioritize resident retention in today’s world. Here are a few reasons why keeping your current residents is crucial to property managers in multifamily living.

Thor Olson

July 18, 2023

Conversations With a Professional: Strategies Multifamily Can LEARN From the Hospitality Industry

Webinar Key Takeaways on Implementing Hospitality Management Strategies Into the Multifamily Industry

During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.

May 19, 2023

Built-To-Rent: Reshaping the Rental Landscape and Multifamily Industry

BTR communities add a new twist to the competitive field for multifamily operators

‍The rise of Built-to-Rent (BTR) communities are purpose-built housing developments popping up on the outskirts of cities that cater specifically to the needs of renters, mark a new trend in a renter’s choice for living arrangements, and have a potential to shake some trees in the multifamily industry.

Lucianne Colon

April 20, 2023

You Need Better Resident Retention. Here's 3 Ways To Make Them Stay.

Residential turnover rates sit at a whopping 40%, but they don’t have to.

Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.

October 27, 2022

How Digital Messaging Helps Team Tackle Common Property Challenges Head-On

From guest requests to organizing housekeeping, hotel texting is the secret sauce for streamlining operations

On-site property managers are dealing with it all, and sometimes resident experience falls through the cracks. With humanized digital messaging services, teams can ensure residents are taken care of and increase resident retention.

October 14, 2022

5 Ways To Personalize Digital Messaging for Multifamily Properties

Use digital messaging to connect with residents at your property.

Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.

September 1, 2022

Why it's time to adopt a “best-of-breed” model in multifamily

How to accommodate for residents who are expecting more

As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.

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