Kipsu | Meet the moment.

The Future of Resident Feedback: How Kipsu Provides the Solution

We’ve recently discussed the outdated methods of gaining resident feedback and how traditional multifamily surveys are not providing the insights needed to make key decisions. Thankfully, Kipsu offers a more effective solution through real-time feedback. By enabling conversational, human-centered interactions, Kipsu empowers property managers to capture meaningful resident feedback instantly, addressing the shortcomings of traditional surveys in multiple ways.

The Future of Resident Feedback: A More Human Approach

While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s multifamily communities. Moving forward, property managers must explore more dynamic and human-centric ways to engage with residents. Strategies that allow for real-time, conversational feedback—whether through text, phone, or face-to-face interactions—offer a more personal and responsive way to understand resident needs.

Why it's time to adopt a “best-of-breed” model in multifamily

How to accommodate for residents who are expecting more

As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.

Why a CRM isn’t enough when it comes to resident texting

Properties need more than simple CRM systems to boost the residence experience

While a CRM can send and receive text messages, it doesn't necessarily have all the capabilities needed for robust and rich resident engagement. Explore aspects of resident messaging that property managers should consider when evaluating systems and solutions.

The Vital Significance of Resident Retention

In multifamily, the success of a community goes far beyond filling vacant apartments and attracting new residents. While acquiring new residents is still important, it is essential to prioritize resident retention in today’s world. Here are a few reasons why keeping your current residents is crucial to property managers in multifamily living.

August 1, 2023

Conversations With a Professional: Strategies Multifamily Can LEARN From the Hospitality Industry

During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.

Thor Olson

July 18, 2023

Built-To-Rent: Reshaping the Rental Landscape and Multifamily Industry

‍The rise of Built-to-Rent (BTR) communities are purpose-built housing developments popping up on the outskirts of cities that cater specifically to the needs of renters, mark a new trend in a renter’s choice for living arrangements, and have a potential to shake some trees in the multifamily industry.

May 19, 2023

You Need Better Resident Retention. Here's 3 Ways To Make Them Stay.

Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.

Lucianne Colon

April 20, 2023

How Digital Messaging Helps Team Tackle Common Property Challenges Head-On

On-site property managers are dealing with it all, and sometimes resident experience falls through the cracks. With humanized digital messaging services, teams can ensure residents are taken care of and increase resident retention.

October 27, 2022

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