Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.
The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
March 27, 2019
“Kipsu has enabled us to meet guests where they are and reach them through their preferred channels. Digital messaging ensures our teams capture feedback during the stay, before it reaches online outlets.” - Cyndi McDonald, Atrium’s VP of Brand Relations & Quality Assurance
February 14, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
January 7, 2019
The Metro Transit team is at an exciting time in their partnership with Kipsu. While they have been utilizing the service for over a year now, they have recently implemented Kipsu at their Transit Information Center. Learn how Kipsu has empowered their operations thus far, and plans for future stops on the route!
December 21, 2018
Discover how Westfield malls are sprinkling some holiday magic using Kipsu with the “Ask the Elf” initiative.
October 16, 2018
Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.
August 3, 2018
Two hospitality professionals and Kipsu Champions, Heather Strauss and April Storey, discuss their careers in hospitality and what drew them to the industry.
July 31, 2018
Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.
May 1, 2018
Discover how Westfield Topanga & The Village's Concierge Team uses Kipsu to transform the guest experience and bring top-notch digital service to their shoppers every day.
Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.
August 30, 2019
Roses are red, violets are blue, we build relationships, here at Kipsu! Happy Valentine's Day! We thought we would share with you the Top Five most romantic texts that our Kipsu partners received this past year.
May 29, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 28, 2019
Your guide to the "Minnesota-isms" you may encounter during the HITEC Conference.
May 17, 2019
Kipsu’s newest case study highlights its growing international presence and the specific impact guest messaging has made on hotels’ daily operations.
April 30, 2019
