Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.
The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
February 3, 2020
This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.
November 21, 2019
The Hotel Grinnell, with its old school roots and modern flair, is home-away-from-home for hundreds of students who can't make it home for the holidays.
October 4, 2019
Two of Kipsu's customer partners, the Hilton Garden Inn Atlanta Downtown and the Hilton Minneapolis, played a role in hosting the previous two Super Bowls.
August 30, 2019
Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.
May 29, 2019
Roses are red, violets are blue, we build relationships, here at Kipsu! Happy Valentine's Day! We thought we would share with you the Top Five most romantic texts that our Kipsu partners received this past year.
May 28, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 17, 2019
Your guide to the "Minnesota-isms" you may encounter during the HITEC Conference.
April 30, 2019
Kipsu’s newest case study highlights its growing international presence and the specific impact guest messaging has made on hotels’ daily operations.
Two hospitality professionals and Kipsu Champions, Heather Strauss and April Storey, discuss their careers in hospitality and what drew them to the industry.
August 3, 2018
Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.
July 31, 2018
Discover how Westfield Topanga & The Village's Concierge Team uses Kipsu to transform the guest experience and bring top-notch digital service to their shoppers every day.
May 1, 2018
The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.
February 20, 2018
Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.
January 25, 2018
