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4 must-have functionalities for your hotel front desk software

There are several front desk software options on the market today, but not all of them are created equally. Since this is such a critical backbone to the day-to-day business operation and plays such a big role in the guest experience, it is important that you consider these 4 must-have features when selecting your hotel front desk software.

How technology helps hotels with maintenance operations

The ultimate goal of your maintenance operations is to make sure guests aren’t aware of it. If you have a strong maintenance schedule with effective communication, your guests will have a smooth, seamless stay without any interruptions. Walkie talkies and post-it notes are outdated and keep your team bogged down with a heavier workload. But why should you spend money on the software if you have a system in place? Here are just a few of the benefits hoteliers will reap from implementing technology into their maintenance practices.

6 benefits of hotel guest messaging

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.

March 7, 2022

What Is Global Readiness For A Messaging Solution?

Hotel texting is making its way across the industry, and across the globe

Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.

February 22, 2022

How Guest Messaging Can Help Streamline Housekeeping

Save time, energy, and resources by utilizing hospitality texting for housekeeping services

To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.

February 4, 2022

How a Pandemic World Accelerated the Growth of Guest Messaging

Contactless communication grew out of COVID-19 restrictions—now it's here to stay

The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.

Jenae Alderson

October 8, 2021

The Secrets Behind Online Review Sites: How TripAdvisor Works

The ins and outs of the most popular service review site

With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.

Justin Porter

October 1, 2021

How Messaging Increases Hotel Brand App Adoption

Communicating with guests digitally drives brand app downloads and interaction

As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.

September 24, 2021

5 Ways To Improve Guest Satisfaction With a Lean Team

Some simple tips to boost hotel reviews and satisfaction scores

Lean hotel teams and high demand in travel–that doesn't usually mix well. As we worked with thousands of hotels across the world of various sizes before, during, and after the pandemic, one thing became clear: guests still expect the same level of service.

Jenae Alderson

September 17, 2021

Messaging Puts the “Express” in “Express Check-Out”

Why digital messaging is key to a fast and easy check-out process

Make “express checkout” even more express with guest messaging. With more hotels embracing digital messaging and more guests expecting it, express check-out through messaging gives guests the power to leave early and hotels a chance to turn over rooms even faster.

September 1, 2021

When will business travel resume? It's complicated...

Taking a look at post-pandemic travel trends

Summer 2021 was a blockbuster season for the hospitality sector, yet business travel is still nonexistent. Will business travel return to 2019 levels? If so, when?

Hospitality News, Trends and Tips