Hilton

Hospitality Highlight: Embassy Suites Bethesda Leverages Hotel Texting to Engage With Their Guests

With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few months. Victor Hernandez, Front Desk Supervisor at Embassy Suites Bethesda, sat down with us to share his experience with Kipsu. From engaging with extended-stay guests to keeping communication strong during renovations, the hotel has seen how Kipsu can meet the moment for each of their needs.

Hospitality Highlight: Homewood Suites Concord Extends Seamless Communication to Extended-Stay Guests With Kipsu

Homewood Suites Concord understands the importance of building strong connections with their guests. Being the newest property in the high-demand area just outside of Charlotte, North Carolina, Homewood Suites wants to establish a strong foundation with their service. “Being the only upscale extended stay property [in the area], we just seem to enjoy really high occupancy levels, it seems like all year long,” says Gen Steele, Guest Services Representative at Homewood Suites. 

Kipsu and SynergyMMS

SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.

November 3, 2022

The Best of the Best

How Tharaldson Hospitality Management uses guest messaging to make their properties No. 1

Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.

October 31, 2022

Roadside Assistance and Honeymoon Saves

The DoubleTree by Hilton Putrajaya Lakeside “texts” guest service to the next level

The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.

August 15, 2022

Tackling Busy Seasons With Hospitality Messaging

How the Hilton Columbus Downtown turns college football season into a touchdown

By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!

July 27, 2022

Messaging Templates for Each Hilton Loyalty Tier

Language to use for each loyalty tier to make every guest feel special

Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.

March 16, 2022

Hospitality Highlight: The Curtis Denver

Sharing unique offerings through hospitality messaging at this eclectic DoubleTree

Aaron Bayford has been a Kipsu champion at two previous hotels, and now he’s elevating the guest experience at The Curtis Denver. Explore how hotel texting is used to mitigate problems and increase guest satisfaction.

Jenae Alderson

September 9, 2021

Hospitality Highlight: Hampton Inn Santa Clarita

Making communication easier with hospitality texting at this Dim Dev Two hotel

Get to know the operations manager at the Hampton Inn Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.

Jenae Alderson

July 9, 2021

Hospitality Highlight: Hampton Inn Boston/Peabody

Streamlining efficiency with Kipsu and Quore at this Crestline hotel

Idrees Raja, the general manager of the Hampton Inn Peabody, sat down with Kipsu to discuss the hotel's Halloween-loving guests, guest service and changes from COVID, and how guest messaging has revolutionized their hotel's service.

February 3, 2020

Hospitality Highlight: DoubleTree Boston Cambridge

Making guests feel taken care of with hotel texting

This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.

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