The hospitality industry, specifically luxury and boutique hotels, is one of the industries that is gaining momentum in utilizing social media and influencers. Why? Potential guests are more likely to book a reservation after scrolling through a hotel’s beautiful social media feed.
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.
Learn more about why people are drawn to glamping and where this new trend is going in the future.
Negative customer experiences will happen from time to time and it becomes all too easy for our front-line team members to sit back and think “This is not my fault”. But how do we encourage team-level responsibility and a solution-focused mindset?
“Serving the Service Industry: How Kipsu Learns Customer Success from the Pros”
This award-winning property and its Front Desk Supervisor, Justin Della-Moretta, stands among the top 5% of all Comfort Inn Properties, passing some credit for that accolade onto Kipsu and the relationships they’ve built through digital communication.
Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.
As digital messaging grows in the retail space, trends regarding shopper engagement and satisfaction emerge.