Safety & Communication

3 benefits of using maintenance and ticketing systems in your hotel

Oftentimes, the hustle and bustle of a hotel means that maintenance staff is constantly on the go - scrambling to make repairs and fulfill maintenance requests. Sometimes, they’re receiving their requests on post-it notes, or walking the hotel with walkie-talkies - and there’s no way to truly keep track of everything on their plate. Maintenance and ticketing systems offer properties and owners a more trackable, visible process, with three large benefits.

3 Ways Management Companies Can Create Standard Operating Procedures Across Multiple Hotel Brands

Creating a unified Standard Operating Procedure (SOP) across multiple hotel brands allows you to streamline training employees, incident prevention, and recovery. Here are 3 ways to create a unified SOP for management companies.

Maintain a Comfortable Work Environment With Guest Messaging

Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.

June 14, 2022

From Turtles to Natural Disasters

How hospitality messaging creates memorable moments

Hospitality guest messaging helps create countless memorable moments—at the Shangri La Al Husn and Barr Al Jissah, it’s a mix of natural wonder.

May 26, 2022

Preparing for the unexpected at the Hyatt Place Buffalo/Amherst

How guest messaging helps this Hyatt property handle anything that comes their way

Hospitality messaging is part of the routine at the Hyatt Place Buffalo Amherst to make processes more efficient and give team members more time to compose responses for their guests.

February 4, 2022

How a Pandemic World Accelerated the Growth of Guest Messaging

Contactless communication grew out of COVID-19 restrictions—now it's here to stay

The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.

Jenae Alderson

July 13, 2021

Reviews, Reviews, Are No Fun…

Unless they're shared with everyone! How guests feel about Kipsu and digital messaging

Reviews, reviews, are no fun, unless they're shared with everyone! Take a look at the reviews Kipsu decided to share, exhibiting positive guest experiences between their guests and staff via digital messaging.

December 30, 2017

Unexpected Snowpocalypse? Make Sure Your Hotel Is Prepared

How to keep guests cozy and comforable

Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.

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