Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.
The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
February 20, 2018
The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.
January 25, 2018
Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.
August 29, 2017
With today’s challenges to the shopping industry, operators now largely know that they must offer a holistic guest experience that goes beyond shopping. Mall of America has been at the leading edge of this transformation for 25 years.
August 21, 2017
The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents to visiting lecturers, and business travels from Fortune 500 companies, while the Conferences Center hosts over 400,000 visitors each year for various events including weddings, seminars, meetings and conferences. Although this large variety of guests and a mostly student-driven staff poses its challenges, through actively listening to each request and question through text and digital messaging, the Kellogg Hotel and & Conference Center delivers an outstanding experience for their guests.
June 13, 2016
Tucked away in the stunning landscape of Camelback Mountain in Arizona, the Sanctuary Camelback Mountain Resort and Spa offers a luxurious oasis to the most discerning travelers. With 53 sprawling acres of breathtaking panoramic views, this resort offers an unmatched dining experience with an award-winning chef, an expansive collection of rejuvenating spa treatments, and a collection of rooms that seamlessly blends contemporary design with at-home comfort. But behind all that splendor is the true gem of the Sanctuary Camelback: the service.
Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.
August 30, 2019
Roses are red, violets are blue, we build relationships, here at Kipsu! Happy Valentine's Day! We thought we would share with you the Top Five most romantic texts that our Kipsu partners received this past year.
May 29, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 28, 2019
Your guide to the "Minnesota-isms" you may encounter during the HITEC Conference.
May 17, 2019
Kipsu’s newest case study highlights its growing international presence and the specific impact guest messaging has made on hotels’ daily operations.
April 30, 2019
