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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

From highlighting the Christmas festivities around, to delivering presents for the kids, these eleven conversations show how IHG brings the holiday spirit to their hotels.

Sonja Swanson

December 23, 2024

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Today’s hospitality industry has expanded far beyond regional and national borders - from global hotel brands, to increased international travel and more. At Kipsu, we recognize the importance of providing the highest level of service to guests, while also enabling your staff to communicate as efficiently and effectively as possible. That’s why we’ve heavily invested in creating multiple UI languages for our platform, and offer myriad translation options for guest messaging.

Sonja Swanson

December 16, 2024

Build strong BOH communication at your hotel with these tips

A guest experience can truly be determined by your BOH team communication. If communication falls apart, the guests will feel it. Keep your guest satisfaction high with these team communication tips!

Sonja Swanson

December 12, 2024

Best Practices for Communication in Senior Living Communities

Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and accessible can make a tremendous difference in resident engagement, family involvement, and overall satisfaction. Below are eight essential best practices to consider, each highlighting ways that senior living facilities can better connect with residents and families, streamline operations, and improve care outcomes through Kipsu.

Louise Rosenbaum

December 5, 2024

Preventative Maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Preventative maintenance is one of those things that, while important, often gets ignored or de-prioritized for other stuff - until it’s too late. Now that the hospitality industry has bounced back, brands are requiring more properties to stay current with their preventative maintenance, getting properties back up to where they should be. So how can properties maintain brand standards while also mitigating large expenses and repairs?

Sonja Swanson

December 4, 2024

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Welcome to our blog

Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

Healthcare Staff are Burned Out, and Patients are Feeling the Pain, Too.

Best Practices for Communication in Senior Living Communities

Hospitality

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Build strong BOH communication at your hotel with these tips

Preventative Maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high

Four Ways Digital Messaging Enhances Your Job

Healthcare

Reaching Transient Patients With Digital Messaging

HIPAA Compliance When Texting Your Patients

The importance of communication in healthcare

Closing Gaps in Healthcare

Multifamily

The Future of Resident Feedback: How Kipsu Provides the Solution

The Future of Resident Feedback: A More Human Approach

Rethinking Resident Feedback in Multifamily: Beyond Traditional Surveys

How a Hospitality Mindset in Multifamily Boosts ROI

Other Industries

Preventing Negative Reviews With Digital Messaging

Clearing Up Problems Before They Happen With Guest Messaging

Tis the Season of Shopping: Black Friday 2019

HITEC Minneapolis Special: The Ultimate Guide to Our Restaurants

Kipsu News

Dive In With Iloriem McLaughlin: A Career Journey From Healthcare to Tech

Dive In With Amber Sorenson: An Unconventional Path to Software Engineering

Message Received: Hilton Expands On-Property Messaging In Response to Changing Traveler Communication Preferences

Kipsu Celebrates One Year As Preferred Partner With IHG Hotels & Resorts

Kipsu Blog

Making moments merrier: IHG hotels use guest messaging through the holiday season to create special memories for their guests.

Hospitality in any language: using SaaS technology to support multilingual staff and guests

Build strong BOH communication at your hotel with these tips

Best Practices for Communication in Senior Living Communities

Preventative Maintenance: A plan to keep your hotel repair costs low and your guest satisfaction high