Kipsu + Hospitality Management Portfolios
Discover how Kipsu partners with portfolios of all sizes to revitalize guest engagement and boost satisfaction scores.
Kipsu for Hospitality Management Groups
Management groups who leverage Kipsu at the property level see a significant boost in satisfaction score and higher overall NPS, regardless of the portfolio’s size, branding, or demographic.
In this case study:
- An in-depth look at a diverse hospitality portfolio
- Impacts on online reviews including overall score and score distribution
- Unsolicited online reviews that specifically mention the Kipsu service
Kipsu empowers service leaders to build personal customer relationships through texting and other digital messaging channels. Our solution captures real-time feedback and encourages proactive, high-touch customer engagement, increasing guest loyalty and retention.
As a pioneer in the Real Time Engagement—or RTE—category, Kipsu enables service leaders to manage their digital relationships with customers across an array of digital channels, including text, over-the-top and social messaging, as well as integrated in-app engagement channels.
Capture the Power of Messaging.
The wealth of structured and unstructured data generated through digital messaging on Kipsu’s platform is leveraged at both the enterprise and property level to enhance the 360 degree view of each guest, bolster predictive analytics, and enable real-time data mining for service and marketing insights.
Although Kipsu operates 100% effectively as a stand-alone solution, our platform can also integrate with your broader enterprise software and technologies, including PMS, ticketing services, and loyalty mobile apps.
With portfolio-wide analytics, super admin access across multiple property dashboards, and inter-property ranking, Kipsu is designed to keep you in-the-know and up-to-date.
Our customizable piloting process creates a seamless implementation that serves your needs and timeline. We work with each of our partners to find the system that is the best fit for their portfolio.
Not only does Kipsu provide comprehensive training prior to launching, but we also equip teams with 24-hour support and on-going strategic guidance. Our Minneapolis-based team is always here to help with every problem or question. Your success is our success.
Experience True Partnership
Each individual property using Kipsu becomes a member of our community. We work directly with each of our teams to assure they reach their unique goals—learning, growing, and improving together.
Across All Service Levels
Across the Entire Globe
A single solution that enables international standardization balanced with localized features based on your messaging preferences and integration needs.
Across All Brands & Portfolio Sizes
Kipsu supports your portfolio, whether it’s five or 500+ properties, and everything in between. Based on your needs, you are able to modify features and settings according to existing brand policies, values, and procedures.
Start Building Better Guest Relationships