Kipsu for
Shopping Leaders

Shopping center operators around the globe partner with Kipsu to tap into the power of SMS/texting, web chat, and social messaging for service enhancement.

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8

years of digital messaging experience

30

countries with active Kipsu sites

160

retail sites seeing the benefits of Kipsu

1100

active Kipsu users in the shopping industry

165M

square feet of retail space leveraging Kipsu

Guests no longer go to malls just to shop at a department store, dine at the food court, then go home after. People are looking for an experience. They want someone who is helpful in personalization, telling them about new events and activities or new store openings.

-Nathan Yamamoto, Concierge Manager, Westfield Topanga Village
Discover how Westfield Topanga & The Village's Concierge Team uses Kipsu to transform the guest experience and bring top-notch digital service to their shoppers every day.
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The Omni-Channel Approach

Although SMS texting is at the core of Kipsu's platform, Kipsu integrates with nearly a dozen messaging channels. This multi-faceted approach maximizes the reach of centers' service teams, extending digital services to guests regardless of device or preferred channel. Kipsu's omni-channel approach helps teams engage with guests of every demographic and at every stage of the journey.
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Extend Service Beyond the Visit

Guests now have a great way to connect with your team before ever coming onsite. Shoppers can reach out with questions accessibility questions, dietary concerns, hour inquiries and more directly through your website using Kipsu's Live Web Chat. Each web chat is created to fit seamlessly into your current webpage to blend into the current look and feel, meeting brand standards and delighting customers.
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The Omni-Channel Approach

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Although SMS texting is at the core of Kipsu's platform, Kipsu integrates with nearly a dozen messaging channels. This multi-faceted approach maximizes the reach of centers' service teams, extending digital services to guests regardless of device or preferred channel. Kipsu's omni-channel approach helps teams engage with guests of every demographic and at every stage of the journey.
Connect with the Kipsu Team

Extend Service Beyond the Visit

Image
Guests now have a great way to connect with your team before ever coming onsite. Shoppers can reach out with questions accessibility questions, dietary concerns, hour inquiries and more directly through your website using Kipsu's Live Web Chat. Each web chat is created to fit seamlessly into your current webpage to blend into the current look and feel, meeting brand standards and delighting customers.
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Connect In-the-Moment

Kipsu pioneered the use of text messaging as a new business-to-consumer channel and has since helped thousands of brands engage with customers through digital channels. Kipsu enables teams to meet shoppers where they are, regardless of the proximity from a help desk or service agent. Guest services teams are able to quickly and efficiently answer questions and address concerns in real-time, all while allowing visitors to stay focused on the task at hand- shopping.

Documentation and Analytics

Through digital messaging, shopping centers are able to document and record every guest interactions to build a rich database of common requests and potential pain points. Using this data, centers are able to better anticipate guest needs and act on new service opportunities.
Learn More about Our Solution
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Flexible Deployment
Model Spanning Mobile and Desktop

Kipsu leverages powerful conversation tools and AI to engage with more guests with fewer resources. Through an intuitive and comprehensive smart inbox that is available via mobile or desktop, front-line teams are able to address messages, label conversations, and route requests to other departments and teams. With features designed to provide high-touch service as efficiently as possible, even the busiest teams can tackle incoming messages in a timely manner. Messages can be answered from anywhere, opening up opportunities for brands to centralize response staff.

Connect In-the-Moment

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Kipsu pioneered the use of text messaging as a new business-to-consumer channel and has since helped thousands of brands engage with customers through digital channels. Kipsu enables teams to meet shoppers where they are, regardless of the proximity from a help desk or service agent. Guest services teams are able to quickly and efficiently answer questions and address concerns in real-time, all while allowing visitors to stay focused on the task at hand- shopping.

Documentation and Analytics

Image
Through digital messaging, shopping centers are able to document and record every guest interactions to build a rich database of common requests and potential pain points. Using this data, centers are able to better anticipate guest needs and act on new service opportunities.
Learn More about Our Solution

Flexible Deployment
Model Spanning Mobile and Desktop

Image
Kipsu leverages powerful conversation tools and AI to engage with more guests with fewer resources. Through an intuitive and comprehensive smart inbox that is available via mobile or desktop, front-line teams are able to address messages, label conversations, and route requests to other departments and teams. With features designed to provide high-touch service as efficiently as possible, even the busiest teams can tackle incoming messages in a timely manner. Messages can be answered from anywhere, opening up opportunities for brands to centralize response staff.
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Connect with our Team

If you would like to chat about how Kipsu might work for your team or would simply like a little more information, fill out the form to the right and we will respond to you within 24 hours.

“Our close partnership with Kipsu has enabled us to develop a deeper, more meaningful relationship with our guests. The consistent result is happier guests and extended visit times.”

-Dan Jasper, Vice President of Communications, Mall of America