High Touch Service in the No-Touch Era

Understand how the pandemic has reshaped guest expectations of communication and service.

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Here's what you will discover:

  • An overview of the Covid-19 Crisis and view into what recovery might look like
  • An understanding of our major economic disruption changes the projection of technology
  • A summary of how digital messaging fits into the "new normal" and Covid recovery


High Touch Service in the No-Touch Era

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