Privacy Notice: Website Visitors
June 22, 2018
Kipsu, Inc. (“Kipsu”, “we”, “our”, or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s website (“visitors”), individuals who have signed a service agreement with the Company (“clients”) to use our on-demand real time online engagement platform (“services”) and the guests of our clients who elect to use our services to communicate with our clients (“end users”).
Below is a description of what data we gather from you as a visitor to our publicly-accessible website – www.kipsu.com. Also, included below is a description of why we collect data on the visitors to our website, how we use the data we collect, and information on your choices regarding use, access and correction of personal information. Sensitive personal information as defined by the European Union General Data Protection Regulation is not collected by Kipsu. If you are interested in learning more about our practices regarding data that we collect as a client of Kipsu or an end user of Kipsu, click here.
Before you submit any information on or through the Kipsu website, please fully review this notice. By using any part of the Kipsu website, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this notice.
What data we collect, how we collect it and why
Data you give to us directly. On some places on the Kipsu website, you can fill in a web form to share your personal contact data with us directly, such as on our “get help” page, “contact us” page or any form associated with requesting downloadable content. We collect the information you provide in response to those web forms.
Data we collect from you automatically. When you visit the Kipsu website, we automatically collect information regarding your browser and other technical specifications as well as certain data using tracking technologies, including but not limited to log files and cookies.
Log files. Data collected from log files may include internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp and click stream data.
Cookies. A cookie is a small software file stored or placed on a computer’s hard drive. The main purpose of a cookie is to allow a web server to identify the computer and web browser and tailor web pages and/or login information to their preferences. Cookies help us promptly display the information needed to use the website. By gathering and remembering information about website preferences through cookies, we can provide a better web experience. Cookies do not give us access to the visitor’s computer.
When you visit our website, we utilize essential cookies necessary for proper functioning of the website, both session cookies and persistent cookies.
Session cookies. These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering user’s preferences. Session cookies disappear from your computer when the web browser is closed or the computer is turned off.
Persistent cookies. These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a website to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website. Persistent cookies remain on your computer after the web browser is closed or the computer is turned off.
Google Analytics. We use Google Analytics as a third-party tracking service, but we don’t use it to track you individually or collect your personal information. We use Google Analytics to collect information about how our website performs and how visitors to our website, in general, navigate through and use the site. This helps us evaluate our visitors’ use of the site; compile statistical reports on activity; and improve our content and website performance.
Google Analytics gathers certain information over time, such as your IP address, browser type, internet service provider, time stamp, and similar data about your use of our website.
Kipsu will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any personal information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking, click here.
What we use your data for
We collect information about you to provide you with services and to collect information that is necessary for website to work properly. We use personal information for a variety of purposes related to our business, including the following:
Data you give us directly. For data that you give to us directly through the “get help” and “contact us” pages, we will use that data to formulate a response to your inquiry and know how to get back to you with our response.
Data we collect automatically. For data that we collect from you automatically through tracking technologies, we use this data to understand how a visitor to the website is using it and which pages and features of the website are most popular. This helps us understand how we can improve our website. In addition, tracking technologies are used to help improve the navigation experience on the website.
International Operations and Transfers Out of the European Union
Please note that when you visit the Kipsu website, your data will be sent to the United States. We store data about Kipsu website visitors on servers located in the United States.
Kipsu employs appropriate mechanisms for cross-border transfers of personal data, as required by applicable local law. Kipsu has committed to adhere to the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Kipsu has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. You can access our Privacy Shield Statement here.
In compliance with the Privacy Shield Principles, Kipsu commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Kipsu at email@example.com. Kipsu will respond within 45 days. Kipsu has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit JAMS at https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. If neither Kipsu nor our dispute resolution provider resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel.
Who we may share your data with
Unless you give us your permission, we don’t share data we collect from you with third parties, except as described below:
Third parties who may receive personal data. Kipsu uses a limited number of third-party service providers (such as our hosting service providers and service providers that assist with network data transmission) to assist us in providing our website. We do not permit our third-party service providers to use the personal information we share with them for their marketing purposes. Kipsu remains potentially liable if any third-party service provider or agent that we engage to assist us does so in a manner inconsistent with the Privacy Shield Principles.
Compliance with Laws. We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of the Kipsu website or our services, (iv) to protect ourselves, our other clients, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If Kipsu is required by law to disclose any of your data that directly identifies you, we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we may object to requests that we do not believe were issued properly.
Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of Kipsu may continue to use the data we collect from you through our website as described in this notice.
Aggregated or de-identified data. We might also share data collected from you from the Kipsu website with a third party if that data has been de-identified or aggregated in a way that does not directly identify you.
Information from Children
We do not knowingly collect any personal information directly from children under the age of 16. If we discover we have received any personal information from a child under the age of 16 in violation of this notice, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 16, please contact us at firstname.lastname@example.org.
How we secure your data
We utilize robust precautions to protect the confidentiality and security of the personal information and data we collect by employing technology, physical, and administrative security safeguards, such as firewalls, advanced security measures and carefully-developed security procedures. These technologies, procedures and other measures are used in an effort to ensure that your data is secure and only available to you and to those you authorized to access your data. However, no internet, e-mail or other electronic transmission is ever fully secure or error free, so you should take care in deciding what information is sent through our services.
How we tell you about changes to our privacy practices
Kipsu reserves the right to change this Privacy Notice and will mark new versions with a corresponding effective date. Kipsu will provide notification of the material changes to this Privacy Notice through the Company’s website and we recommend that you visit the website to review any changes in our practices. Your continued use of the website constitutes your agreement to our then-current Privacy Notice. We will comply with applicable law with respect to any changes we make to this notice.
How to delete, access or change your data
To request deletion of, access to, or to make changes to data we’ve collected from you via the Kipsu website, email us at email@example.com. Please note that even if you request that we delete data we’ve collected from you, we may still retain data collected from you in an aggregated or anonymized form that does not identify you. We also will not delete your data if we are legally required to maintain it.
Retention of Your Personal Information
Unless a request for deletion has been received and authorized, we keep personal information for so long as necessary to fulfill the purposes for which it was collected, to provide our services, resolve disputes, establish legal defenses, pursue legitimate business interests, as necessary to enforce our contracts, and to comply with all applicable laws.
How to resolve disputes relating to our privacy practices
Except for residents of the European Union, if you have a dispute with us relating to our privacy practices, please contact us at firstname.lastname@example.org. Most disputes can be resolved that way. European residents with disputes regarding our privacy practices should refer to our Privacy Shield Statement for information on resolving such disputes. European Union residents can access our Privacy Shield Statement here.
Your California Privacy Rights
California Civil Code § 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the information below. Our website does respond to browsers’ do not track settings.
How you contact us
You may contact via email at email@example.com. Or, you may write to us at the address listed below.
Attn: Privacy Officer
100 S 1st Street #583491
Minneapolis, MN 55458