With Marriott's focus on guest service, messaging is one of the most effective ways to increase brand survey scores, and get more 5-star ratings.
Want to see what using Kipsu could look like at your property? Request a demo and schedule some time on our calendars. If you're ready to get started with Kipsu, we can get you started right away.
Connecting via messaging is low-stakes and convenient, so guests are more comfortable speaking up about the ways their experience could be made better. This gives service teams actionable feedback while guests are still on property. By unearthing previously unshared critiques, teams using Kipsu can turn around guest opinions before reviews land on satisfaction surveys, TripAdvisor, or Google.
✓ Opera PMS connection – let's you pull reservation data directly into Kipsu to make your team more efficient
Speed up your team's workflows by automatically importing guest data, creating tickets, and more. Kipsu connects to most major PMS and ticketing systems out there.
With IHG's renewed focus on guest service, messaging is one of the most effective ways to increase brand survey scores.
Kipsu has fundamentally changed the way we connect with our lodging guests."
Coleen Reardon - Deer Valley Resorts
We strive to make individualized white-glove service accessible to all. Our solution is designed to augment service teams, allowing them to build personalized relationships with their guests at scale.
Across all service levels, messaging enhances guest survey scores. In fact, essentials brands see even larger gains than luxury and lifestyle brands. With messaging, a Holiday Inn Express can achieve the same survey scores as an InterContinental.
Kipsu's ability to connect with guests extends beyond regular SMS. No matter the device or messaging service, Kipsu puts your service team in the palm of guests' hands.
We take security and privacy very seriously. With anonymized conversation archives and masked phone numbers, you and your guests can rest easy knowing their data and privacy are safe within Kipsu.
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Marriott properties that use Kipsu see a huge increase in guest engagement across all guests during their stay. Bonvoy members and non-members alike can use Kipsu, and you can provide that elevated experience they desire to make their stay a perfect 10.
Let guests message you in the apps they spend the most time in. From WhatsApp to Wechat, Line to Facebook Messenger, guests can engage with your team from the apps of their choice, while your team maintains a holistic overview of the guest's messaging history and profile.
We create genuine human moments in an increasingly self service world through digital messaging.
More than ever, guests are seeking genuine human connection. In this 'contactless' era of chatbots and automated phone trees, people just want to talk to someone real. We want service professionals to shine."
Chris Smith — CEO @ Kipsu
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.
Want to see what using Kipsu could look like at your property? Request a demo and schedule some time on our calendars. If you're ready to get started with Kipsu, we can get you started right away.
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