Hotel guest messaging through popular digital messaging channels such as WeChat helps properties communicate with guests on platforms they’re already using. With a contactless form of communication right on guest’s smartphones, requests are fulfilled quickly, feedback is given in real time, and the overall guest experience is elevated.
Communicate with travelers from all over with the WeChat + Kipsu integration. Guests who already use the app, most common in China, won’t have to download anything extra to converse with hotel teams, removing barriers.
For guests traveling internationally, it’s important to remove barriers to communication. With WeChat, guests can communicate with front desk teams with just a Wi-Fi connection—no SMS or additional download is necessary.
Users can initiate a conversation in WeChat using a recognizable and branded QR code. The scan will take a user directly to a conversation window to interact with the team.
With the WeChat + Kipsu integration, users can access all channels of communication with guests in one place. Conversations all flow through the same dashboard, and nothing changes on the guest side: all they see is a native chat in their account.
Curious to learn more about Kipsu and digital messaging? Connect with a member of our team to get all of your questions answered.
