Take Guest Experience
to the Next Level

Hoteliers in 40+ countries use Kipsu to catch actionable feedback, boost satisfaction, and delight guests through text messaging, web chat, and social messaging.

Request a Conversation

Take Guest Experience to the Next Level

Hoteliers in 40+ countries use Kipsu to catch actionable feedback, boost satisfaction, and delight guests through text messaging, web chat, and social messaging.

Request a Conversation

How Kipsu Works

How Kipsu Works

Working with over 2,500 properties, management groups, and brands, Kipsu's solution gives hotels an organized and intuitive way to communicate with guests via messaging. Team members can delegate, prioritize, and respond to guest messages from a unified inbox on any device. 

Human Service Through Digital Channels

Research shows that guests are not impressed by chatbots. Kipsu's singular focus is to facilitate real human interaction between staff and guests, avoiding unnecessary blunders caused by automated messaging and chatbots. Kipsu elevates service professionals to the center of the guest experience.

Easy for Guests

Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay.

Easy for Staff

Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.

Effective for Management

Powerful analytics tools allow managers and owners to see trends in guest requests, response statistics by department and property, and understand areas for improvement.

Improves Scores

Messaging gives guests an easy, low-stakes, way to voice questions and concerns in the moment, giving your team actionable feedback to improve the guest experience.

Easy for Guests

Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay.


Easy for Staff

Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.


Effective for Management

Powerful analytics tools allow managers and owners to see trends in guest requests, response statistics by department and property, and understand areas for improvement.

Improves Scores

Messaging gives guests an easy, low-stakes way to voice questions and concerns in the moment, giving your team actionable feedback to improve the guest experience.


New Case Study | Kipsu + European Hotels

New Case Study:

Kipsu + European Hotels

Kipsu Features

Capture Actionable Feedback

Receive any criticism or kudos while your guest is still on property and perfrom service recovery if needed.

Housekeeping Requests

Instead of calling or coming to the front desk, let guests message you for turndown service or general housekeeping requests.

Concierge

Take dinner reservation requests, answer general questions, and more—all through Kipsu's solution.

Valet and Transportation

Guests can message their valet number so their vehicle is ready or coordinate airport shuttle rides from their phone.

Group Management

Let an entire conference, wedding party, or sports team know about schedule changes or updates with just a few clicks.

Pending Rooms and Express Departure

Notify guests when their room is ready with a quick message and make checkout effortless by sending folios through text.

Kipsu Features


Capture Actionable Feedback

Receive any criticism or kudos while your guest is still on property and perform service recovery if needed.

Concierge

Take dinner reservation requests, answer general questions, and more—all through Kipsu's solution.

Group Management

Let an entire conference, wedding party, or sports team know about schedule changes or updates with just a few clicks.

Housekeeping Requests

Instead of calling or coming to the front desk, let guests message you for turndown service or general housekeeping requests.

Valet

Guests can message their valet number to get their vehicle ready or coordinate airport shuttle rides from their phone.

Pending Rooms and Express Departure

Notify guests when their room is ready with a quick message and make checkout effortless by sending folios through text.



Designed for All Service Levels

Properties of all sizes and service levels use Kipsu to meet their service goals.
Read on to learn about specific partner properties' experiences with Kipsu.


Full Service
Focused Service
Luxury and Boutique



Designed for All Service Levels

Properties of all sizes and service levels use Kipsu to meet their service goals. Read on to learn about specific properties' experiences with Kipsu.

Full Service
Focused Service
Luxury and Boutique
"It gives pride to the staff that they are taking care of the guests personally via texts. It shows that we care, and a personal connection is created via texting as it is serving one individual person at a time."
- Nate Brunkhorst, Front Office Manager, Grand Geneva Resort & Spa
"It gives pride to the staff that they are taking care of the guests personally via texts. It shows that we care, and a personal connection is created via texting as it is serving one individual person at a time."
- Nate Brunkhorst, Front Office Manager, Grand Geneva Resort & Spa

Improve Guest Satisfaction

Take a look at actual reviews from guests of Kipsu partner properties illustrating the positive effect of our texting solution.

"The Text Service is Great!"

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"About an hour after we checked in I received a text from Cassandra (that very helpful nice young lady that checked us in). The text was checking to see how our room was and to let us know that she was available and to just text her if we needed anything! Thank you for training you're staff [with] great customer service! You should be very proud of your staff (and yourself for obviously rolling out great customer service)."

"Spectacular Stay"

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"The service is superior. Just send a text message for whatever you need and someone is there within a few minutes. All of the staff are friendly, treating every guest to true southern hospitality. The food is ridiculously good, too! We have been all over the world and stayed in 5 star resorts and this place by far is the best!"

"Very Courteous Staff"

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"From the time I arrived at the front desk, to the moment I checked out, the hotel staff showed genuine kindness. They even sent a non-intrusive text message to check on my stay. When I replied that all was well, they were quick to respond that they were glad and that they were there if I needed anything. Great sustomer service! Clearn and fresh smelling room with perfect termerature control."

Improve Guest Satisfaction

Take a look at actual reviews from guests of Kipsu partner properties illustrating the positive effect of our texting solution.

"The Text Service is Great!"

Image

"About ah hour after we checked in I received a text from Cassandra (that very helpful nice young lady that checked us in). The text was checking to see how our room was and to let us know that she was available and to just text her if we needed anything! Thank you for training you're staff [with] great customer service! You should be very proud of your staff (and yourself for obviously rolling out great customer service)."

"Spectacular Stay"

Image

"The service is superior. Just send a text message for whatever you need and someone is there within a few minutes. All of the staff are friendly, treating every guest to true southern hospitality. The food is ridiculously good, too! We have been all over the world and stayed in 5 star resorts and this place by far is the best!"

"Very Courteous Staff"

Image

"From the time I arrived at the front desk, to the moment I checked out, the hotel staff showed genuine kindness. They even sent a non-intrusive text message to check on my stay. When I replied that all was well, they were quick to respond that they were glad and that they were there if I needed anything. Great sustomer service! Clearn and fresh smelling room with perfect termerature control."

The only approved messaging provider for Hilton


Kipsu works with more than 1,400 Hilton properties across all service levels, including all Hilton owned-and-managed properties. 

After implementing Kipsu, Hilton properties report as much as 11% lifts in brand survey scores. Hilton properties are able to connect Kipsu to OnQ, integrate with the Honors loyalty app, and message guests across several channels. 

Partner Case Studies


hospitality management group case study preview image

Kipsu + Hospitality Management Groups

extended stay case study preview image

Kipsu + Extended Stay Properties

european case study preview image

Kipsu + European Hotels

Engage with your Guests in Real-Time

Engage with your Guests in Real-Time

FAQs