Kipsu for
Hospitality Leaders

Hoteliers in 30+ countries partner with Kipsu to tap into the power of SMS, text messaging, web chat, and social messaging for service enhancement.

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Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.

Kipsu has enabled over 34 million digital messages between staff and guests.

By expanding guest interactions beyond the front desk and ensuring seamless communication, Kipsu boosts guests satisfaction and ultimately drives improvement in online and brand survey scores.


Easy for Guests

Digital messaging reduces guest anxiety to voice questions and concerns and give guests an easy way to contact you before, during, and after their stay.

Easy for Staff

Kipsu helps route front desk calls and traffic toward messaging, a slower-paced and lower-stress communication channel.

Improves Scores

The high-touch and familiar nature of text messaging makes guest feel well-cared for. Kipsu also helps unearth potentially negative reviews before they reach the web.


Case Study: Kipsu for Extended Stay Hotels

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Leverage Kipsu Across Multiple Departments


Pending Rooms

Let guests know when their room is ready with a quick and easy text message.

Housekeeping Requests

Instead of calling, let guests text you for turndown service or general housekeeping requests.

Valet

Guests simply text in their valet number and the car can be ready before they even reach the lobby.


Group Messaging

Let an entire conference, wedding party, or sports team know about schedule changes or updates with just a few clicks!

Concierge

Take dinner reservation requests, answer questions, give directions, and more- all through the Kipsu system.

In-Room Dining

Receive written in-room dining orders via text that are easy to pass along to the restaurant.


Boost Online and Brand Survey Scores


Guests are not the only ones that see the results of Kipsu. Surveys scores, online, ratings, and overall customer satisfaction demonstrates how Kipsu also benefits the property.


Full Service

Moved up 18 places in TripAdvisor within 6 weeks of using Kipsu

Focused-Service

Moved brand survey scores from 50 to 80 in one week of using Kipsu

Resort

Moved up TripAdvisor ranking from 51 to 6 in 6 months of using Kipsu

Improve Guest Satisfaction

Take a look at actual reviews from guests of Kipsu properties illustrating the positive effect of our texting solution.

The Text Service is Great!

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"About ah hour after we checked in I received a text from Cassandra (that very helpful nice young lady that checked us in). The text was checking to see how our room was and to let us know that she was available and to just text her if we needed anything!!!! Thank you for training you're staff great customer service! You should be very proud of your staff (and yourself for obviously rolling out great customer service)."

Spectacular Stay

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"The service is superior. Just send a text message for whatever you need and someone is there within a few minutes. All of the staff are friendly, treating every guest to true southern hospitality. The food is ridiculously good, too! We have been all over the world and stayed in 5 star resorts and this place by far is the best!"

Very Courteous Staff

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"From the time I arrived at the front desk, to the moment I checked out, the hotel staff showed genuine kindness. They even sent a non-intrusive text message to check on my stay. When I replied that all was well, they were quick to respond that they were glad and that they were there if I needed anything. Great sustomer service! Clearn and fresh smelling room with perfect termerature control."

How Kipsu Works

 
 
 

Partner Case Studies


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Kipsu + Hospitality Management Groups

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Kipsu + Extended Stay Properties

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Kipsu + European Hotels

Engage with your Guests in Real-Time

FAQs

Have questions? Feel free to reach out and we'd be happy to help. Otherwise, take a look below!