Choice Hotels

Boost guest satisfaction and create personalized communication through text messaging


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Choice + Kipsu

Boost guest satisfaction and create personalized communication through text messaging

Request a Conversation

Meet Kipsu

Kipsu enables hotel staff to communicate with guests via text messaging. Guests can text with staff just as they would with family or friends, while staff respond from a "shared inbox" on a computer at the front desk. Guests appreciate the ease of using this familiar line of communication and our partners feel empowered to address their feedback in real-time.

Watch this quick video to better understand how Kipsu works!

Meet Kipsu


Kipsu enables hotel staff to communicate with guests via text messaging. On the guest side, they can text with staff just as they would with family or friends, while staff responds from a "shared inbox" on a computer at the front desk. Guests appreciate the ease of using this familiar line of communication and our partners feel empowered to address their feedback in real-time.

Watch this quick video to better understand how Kipsu works!

Proven Results with Choice partners

Kipsu's partnership with Choice Hotels began when Cambria selected us as their preferred messaging provider. We're excited to expand our relationship with Choice Hotels by supporting other brands in the portfolio! Here's a snapshot of the Kipsu's impact within the Choice Hotels portfolio: 


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# of Conversations


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# of Guests Served


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Choice Guest Reply Rate


Learn how Kipsu helped the Mount Pleasant Comfort Inn & Suites land their team in the top 5% of all Comfort Inn properties!

From Enjoying the Extras to Traveling Simply


From enjoying the extras to traveling simply, guests staying at all types of properties appreciate when they can communicate with staff quickly and easily. Kipsu flexes to match the specific needs of every team, helping staff extend top-notch service digitally.

Choice hotel brands


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Learn more about the benefits of Kipsu


(if United States or Canada)

Streamline Operations

Open this additional channel of communication to reduce front desk traffic and allow your staff to better prioritize tasks.

Act on Feedback

Collect any criticism or kudos while your guest is still on property in order to perform service recovery if needed.

Boost Guest Satisfaction

Texting gives guests a familiar and frictionless channel to voice feedback before, during, and after their stay.  

Untether Team From the Desk

Using Kipsu's mobile app, team members can respond to guest messages and delegate tasks from anywhere.

Learn how Kipsu helped the Mount Pleasant Comfort Inn & Suites land their team in the top 5% of all Comfort Inn properties! 

FAQs

Have questions? Feel free to reach out and we'd be happy to help. Otherwise, take a look below!