Who We Are

Go Beyond,

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Bold midwesterners revolutionizing service industry engagement

Our Story

Kipsu’s genesis traces back to 2010 when Chris Smith, Geoff Dutton, Doug Ramler, and Joseph Rueter first contemplated whether messy bathrooms could be more easily managed with a simple text message. Digital messaging for service was born. 
 
Working with an elite group of service leaders, Kipsu has since developed an extensive digital solution to facilitate omni-channel guest engagement throughout the customer journey and across all aspects of the service spectrum. Kipsu serves leaders in the hospitality, facilities management, healthcare, shopping, and transit segments and pioneered what has become a standalone category in the software industry -- Real Time Engagement or "RTE."
 
Each of Kipsu's customer partners benefits from a unique business relationship, founded on a dedication to their success. Kipsu's unique approach is to work more closely with a limited number of customers as a long-term trusted business partner to help them integrate RTE into every aspect of their service delivery model.

Our Purpose

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships, and ultimately making every step of the customer journey a "perfect 10."


Core Values

 
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Go Beyond Together

We hire bright, high potential employees from diverse backgrounds and our inclusive team harnesses its intelligence and curiosity to accomplish more than we ever could as individuals.
 
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Practice Stewardship

Working within our flourishing, bootstrapped tech company, we treat each other like adults and think and act like owners in our shared responsibility for the company's continued growth.
 
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Think Customer First

We listen intently, seek to understand, and ask ourselves what we can do to serve others and put our customers first.
 
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Serve Others

Kipsuvians don't ask what we can get out, but rather what we can put in to ensure the long term success of our company. We cultivate strong relationships with customer partners and each other, displaying professionalism, emotional intelligence, and authenticity.
 
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Pursue Relentlessly

We approach our work with copious supplies of grit and determination, undeterred by the obstacles we inevitably encounter.
 
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Never Be Satisfied

We are humble enough to know that we have things to learn and improve upon and proactively seek out new information and experiences, preparing ourselves to crush challenges.
 
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Play the Long Game

Building a company to last requires hard work and endurance. We evaluate our impact and relationships over a long window of time, proactively address challenges ("bring the pain forward"), and make sustainable decisions.

 

Diversity + Inclusion

 
Kipsu is dedicated to being a force for change in the tech industry through our active commitment to diversity. We are intentional and active in recruiting talent that comes from all walks of life and building an environment that is inclusive to all backgrounds.
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Kipsu Won Best Places to Work!

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Kipsu is thrilled to be chosen as a top work place, ranking #1 in both Small Business and Communication Excellence! We could not have done it without our amazing team members who make Kipsu a top place to work.