Your Frontline Customer Experience Solution
Kipsu’s market-leading FCX solution enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, and sentiment analysis. We allow service professionals to meet the expectations of the moment and create lasting interactions with everyone they serve.
Kipsu is designed to effectively and efficiently engage your customers, leading to improved customer experiences in a variety of industries.
Hospitality
Kipsu helps hotels around the world elevate their service through real-time engagement and actionable feedback. From service recovery to customer loyalty recognition and beyond, Kipsu seamlessly integrates into your property’s tech stack, increasing your efficiency, positive guest interactions, and bottom line.
Healthcare
Kipsu helps cut through the complexity of the healthcare industry, increasing patient satisfaction and improving performance of healthcare organizations of all sizes. From proactive outreach to post-visit status checks, Kipsu’s HIPAA-compliant solution is the next evolution in patient communication.
Multifamily
Kipsu’s robust resident sentiment analysis and tenant engagement tool enables property managers to increase retention and reduce turnover at their properties. Kipsu helps properties better understand a tenant's likelihood to extend a lease through real-time engagement and sentiment analysis.
The leader in FRONTLINE CUSTOMER EXPERIENCE
Level up your customer service.
Originally built hand-in-hand with world-class hospitality leaders, Kipsu aims to help service professionals extend top-notch service digitally. Through texting, in-app messaging, and social messengers, brands can meet guests where they are to provide elevated customer service.
All team members can see and respond to incoming messages from a shared user interface.
Kipsu offers robust analytics on stats like number of messages sent, response time, and more.
Because so many of our customer teams work around the clock, so do we. You can reach our support team 24 hours a day, 7 days a week by phone, text, email, or directly through the Kipsu dashboard.
Go beyond traditional sms
Connect with anyone, anywhere
Messaging allows your team to delegate and prioritize customer requests more efficiently than before, making your existing team capable of doing more. Customers can connect with your team through channels of their choice, creating a frictionless experience.
