Privacy Policy

EFFECTIVE AS OF OCTOBER 1, 2014.

AT KIPSU, WE RESPECT AND PROTECT THE PRIVACY OF VISITORS TO OUR WEBSITE, WWW.KIPSU.COM, OUR CUSTOMERS WHO USE OUR ON-DEMAND CUSTOMER ENGAGEMENT PLATFORM, AND RELATED TOOLS INCLUDING OUR MOBILE APPLICATION AND SERVICES OFFERED ON THE KIPSU WEB SITE (TOGETHER WITH THE KIPSU WEB SITE, THE “SERVICE”), AND THE CONSUMERS WHO USE THE KIPSU SERVICE OFFERED BY OUR CUSTOMERS. THIS PRIVACY POLICY (“POLICY”) EXPLAINS HOW WE COLLECT AND USE PERSONAL INFORMATION AS PART OF THE SERVICE.

WHAT DO WE MEAN BY PERSONAL INFORMATION?

IN THIS POLICY, PERSONAL INFORMATION MEANS INFORMATION THAT IDENTIFIES OR COULD BE USED BY OR ON BEHALF OF KIPSU TO IDENTIFY AN INDIVIDUAL. EXCEPT AS DESCRIBED IN THIS POLICY, KIPSU WILL NOT SELL ANY PERSONAL INFORMATION TO ANY THIRD PARTY FOR THE PURPOSES OF MARKETING TO OUR CUSTOMERS OR OUR CUSTOMERS’ CUSTOMER (THE CONSUMERS USING THE SERVICE PROVIDED BY KIPSU’S CUSTOMERS).

PERSONAL INFORMATION DOES NOT INCLUDE USAGE DATA WHICH WE DEFINE AS ENCODED OR ANONYMIZED INFORMATION OR AGGREGATED DATA WE COLLECT ABOUT A GROUP OR CATEGORY OF SERVICES, FEATURES OR USERS WHICH DOES NOT CONTAIN PERSONALLY IDENTIFYING INFORMATION. USAGE DATA HELPS US UNDERSTAND TRENDS IN USAGE OF THE SERVICE SO THAT WE CAN BETTER CONSIDER NEW FEATURES OR OTHERWISE TAILOR THE SERVICE. IN ADDITION TO COLLECTING AND USING USAGE DATA OURSELVES, WE MAY SHARE USAGE DATA WITH THIRD PARTIES, INCLUDING OUR CUSTOMERS, PARTNERS AND SERVICE PROVIDERS, FOR VARIOUS PURPOSES, INCLUDING TO HELP US BETTER UNDERSTAND OUR CUSTOMERS NEEDS AND IMPROVE THE SERVICE. WE DO NOT SHARE USAGE DATA WITH THIRD PARTIES IN A WAY THAT WOULD ENABLE THEM TO IDENTIFY YOU PERSONALLY.

HOW DOES KIPSU COLLECT, USE AND SHARE PERSONAL INFORMATION?

INFORMATION YOU PROVIDE TO US

WHEN OUR USERS AND CUSTOMERS REGISTER TO USE OUR SERVICE, WE ASK FOR PERSONAL INFORMATION SUCH AS THEIR NAME, MOBILE PHONE NUMBER, AND E-MAIL ADDRESS, AS WELL AS CERTAIN RELATED INFORMATION LIKE YOUR COMPANY NAME. WE ALSO COLLECT PERSONAL INFORMATION SUCH AS AN EMAIL ADDRESS AND A NAME ANY AGENTS OR END USERS YOU AUTHORIZE TO LOG INTO AND UTILIZE THE SERVICE IN CONNECTION WITH YOUR ACCOUNT AND A PASSWORD FROM THESE AGENTS WHEN THEY FIRST ACCESS THE SERVICE.

KIPSU MAY USE THE PERSONAL INFORMATION PROVIDED TO OPERATE THE SERVICE AND TAILOR THE SERVICE TO ITS CUSTOMERS’ NEEDS, FOR BILLING, IDENTIFICATION AND AUTHENTICATION, TO CONTACT AND COMMUNICATE WITH OUR CUSTOMERS AND THEIR USERS ABOUT THE SERVICE, SEND MARKETING MATERIALS (SUBJECT TO YOUR OPT-OUT OPTION), FOR RESEARCH PURPOSES, AND TO GENERALLY IMPROVE THE CONTENT AND FUNCTIONALITY OF THE SERVICE.

KIPSU MAY ALSO SHARE PERSONAL INFORMATION WITH ITS THIRD-PARTY SERVICE PROVIDERS (SUCH AS ITS HOSTING PARTNERS AND OTHER SERVICES THAT MAKE-UP THE FEATURES OF KIPSU) TO PROVIDE THE NECESSARY HARDWARE, SOFTWARE, NETWORKING, STORAGE, AND OTHER SERVICES WE USE TO OPERATE THE SERVICE AND MAINTAIN A HIGH QUALITY USER EXPERIENCE. WE DO NOT PERMIT OUR SERVICE PROVIDERS TO USE THE PERSONAL INFORMATION WE SHARE FOR THEIR MARKETING PURPOSES.

LOG FILES

AS IS TRUE WITH MOST WEBSITES, KIPSU GATHERS CERTAIN INFORMATION AUTOMATICALLY AND STORES IT IN LOG FILES. THIS INFORMATION INCLUDES INTERNET PROTOCOL ADDRESSES AS WELL AS BROWSER, INTERNET SERVICE PROVIDER, REFERRING/EXIT PAGES, OPERATING SYSTEM, DATE/TIME STAMP, AND CLICK STREAM DATA. OCCASIONALLY, WE MAY CONNECT PERSONAL INFORMATION TO INFORMATION GATHERED IN OUR LOG FILES, AS NECESSARY TO IMPROVE THE SERVICE FOR INDIVIDUAL CUSTOMERS. OTHERWISE, WE GENERALLY USE THIS INFORMATION AS WE WOULD ANY USAGE DATA, TO ANALYZE TRENDS, ADMINISTER AND MAINTAIN THE SERVICE, OR TRACK USAGE OF VARIOUS FEATURES WITHIN THE SERVICE.

COOKIES

A COOKIE IS A SMALL SOFTWARE FILE STORED TEMPORARILY OR PLACED ON YOUR COMPUTER’S HARD DRIVE. THE MAIN PURPOSE OF A COOKIE IS TO ALLOW A WEB SERVER TO IDENTIFY A USER’S COMPUTER AND WEB BROWSER, AND TAILOR WEB PAGES AND/OR LOGIN INFORMATION TO THEIR PREFERENCES. COOKIES HELP US PROMPTLY DISPLAY THE INFORMATION NEEDED TO USE THE CAPABILITIES OF THE SERVICE AND OTHER INFORMATION WHICH WE CONSIDER TO BE OF INTEREST TO VISITORS TO THE KIPSU WEBSITES AND USERS FOR THE SERVICE. BY GATHERING AND REMEMBERING INFORMATION ABOUT WEBSITE PREFERENCES THROUGH COOKIES, WE CAN PROVIDE A BETTER WEB AND MARKETING EXPERIENCE. COOKIES DON’T GIVE US ACCESS TO USER’S COMPUTERS, AND THE INFORMATION WE COLLECT THROUGH COOKIES DOESN’T INCLUDE PERSONAL INFORMATION.

WHEN END USERS USE THE SERVICE WE UTILIZE “SESSION COOKIES,” WHICH ALLOW US TO UNIQUELY IDENTIFY YOUR BROWSER WHILE YOU ARE LOGGED IN AND TO PROCESS YOUR ONLINE TRANSACTIONS. SESSION COOKIES DISAPPEAR FROM YOUR COMPUTER WHEN THE WEB BROWSER IS CLOSED OR COMPUTER IS TURNED OFF. WE ALSO UTILIZE PERSISTENT COOKIES TO IDENTIFY KIPSU END USERS AND MAKE IT EASIER FOR THEM TO LOG INTO AND USE THE SERVICE. PERSISTENT COOKIES REMAIN ON COMPUTERS AFTER THE WEB BROWSER IS CLOSED OR THE COMPUTER IS TURNED OFF.

MESSAGING CONTENT

KIPSU’S CUSTOMERS USE KIPSU TO COMMUNICATE WITH THEIR CUSTOMERS THROUGH KIPSU. OFTENTIMES THIS IN THE FORM OF SMS (SHORT MESSAGING SERVICE) OR TEXT MESSAGING, MESSAGING OR OTHER FORMS OF COMMUNICATION. KIPSU COLLECTS AND STORES THE CONTENT OF THESE MESSAGES ALONG WITH THE META DATA, SUCH AS MOBILE PHONE NUMBERS AND DATE TIME STAMPS, LINKED TO THESE INTERACTIONS.

OTHER CONTENT

KIPSU’S CUSTOMERS MAY ALSO INTERFACE KIPSU TO OTHER SYSTEMS TO BRING ADDITIONAL CONTENT INTO KIPSU TO HELP ENHANCE THE COMMUNICATION ABILITIES WITH END USERS. THIS DATA IS DEPENDENT UPON AND SPECIFIC TO THE CUSTOMER CONNECTING TO KIPSU.

WHEN DOES KIPSU DISCLOSE PERSONAL INFORMATION?

LEGAL REQUIREMENTS

IN ADDITION TO THE PURPOSES DESCRIBED ABOVE, WE MAY DISCLOSE PERSONAL INFORMATION TO RESPOND TO SUBPOENAS, COURT ORDERS, OR LEGAL PROCESS, OR TO ESTABLISH OR EXERCISE OUR LEGAL RIGHTS OR DEFEND AGAINST LEGAL CLAIMS AS DEFINED BY OUR AGREEMENTS WITH OUR CUSTOMERS.

CUSTOMER TESTIMONIALS, COMMENTS, REVIEWS AND BEST PRACTICES

FROM TIME TO TIME, WE POST CUSTOMER TESTIMONIALS ON THE KIPSU WEB SITES OR IN MATERIALS USED FOR TRAINING OUR CUSTOMERS, WHICH MAY CONTAIN PERSONAL INFORMATION. WE OBTAIN THE CUSTOMERS’ CONSENT TO POST THEIR NAMES ALONG WITH THEIR CONTENT.

HOW DOES KIPSU PROTECT PERSONAL INFORMATION?

SAFEGUARDS

KIPSU IS COMMITTED TO ENSURING THE SECURITY OF YOUR PERSONAL INFORMATION. WE UTILIZE ROBUST PRECAUTIONS TO PROTECT THE CONFIDENTIALITY AND SECURITY OF THE PERSONAL INFORMATION WITHIN THE SERVICE, BY EMPLOYING TECHNOLOGICAL, PHYSICAL AND ADMINISTRATIVE SECURITY SAFEGUARDS, SUCH AS FIREWALLS, ADVANCED SECURITY MEASURES AND CAREFULLY-DEVELOPED SECURITY PROCEDURES. THESE TECHNOLOGIES, PROCEDURES AND OTHER MEASURES ARE USED IN AN EFFORT TO ENSURE THAT YOUR DATA IS SAFE, SECURE, AND ONLY AVAILABLE TO YOU AND TO THOSE YOU AUTHORIZED TO ACCESS YOUR DATA. HOWEVER, NO INTERNET, E-MAIL OR OTHER ELECTRONIC TRANSMISSION IS EVER FULLY SECURE OR ERROR FREE, SO YOU SHOULD TAKE CARE IN DECIDING WHAT INFORMATION YOU SEND TO US IN THIS WAY.

HOSTING AND DATA TRANSFER

WE ARE BASED IN THE UNITED STATES, BUT, UNLESS WE EXPRESSLY AGREE OTHERWISE (AS AGREED IN OUR COMMERCIAL AGREEMENTS WITH OUR CUSTOMERS), WE MAY HOST AND PROCESS DATA, INCLUDING PERSONAL INFORMATION, IN THE UNITED STATES AND IN OTHER COUNTRIES THROUGH KIPSU AND THIRD PARTIES THAT WE USE TO OPERATE AND MANAGE THE SERVICE. WHEN YOU ACCESS OR USE THE SERVICE, OR OTHERWISE PROVIDE INFORMATION TO US, YOU ARE CONSENTING, ON BEHALF OF YOU AND YOUR AUTHORIZED AGENTS OR END-USERS, (AND REPRESENTING THAT YOU HAVE THE AUTHORITY TO PROVIDE SUCH CONSENT) TO THE PROCESSING AND TRANSFER OF INFORMATION IN AND TO THE UNITED STATES AND OTHER COUNTRIES WHICH MAY HAVE DIFFERENT PRIVACY LAWS FROM YOUR OR THEIR COUNTRY OF RESIDENCE.

CONSUMER DATA

WE PROCESS AND STORE INFORMATION ON BEHALF OF OUR CUSTOMERS AND FOLLOW THE POLICIES AND PRACTICES AS DEFINED BY OUR CUSTOMER AGREEMENT WITH EACH CUSTOMER. IF YOU ARE AN INDIVIDUAL INTERACTING WITH A CUSTOMER OF THE SERVICE AND WOULD NO LONGER LIKE TO BE CONTACTED BY THAT CUSTOMER, PLEASE CONTACT THAT CUSTOMER DIRECTLY.

MARKETING COMMUNICATIONS

IF YOU ARE A KIPSU CUSTOMER AND WOULD LIKE TO OPT-OUT OF GETTING MARKETING COMMUNICATIONS FROM KIPSU PLEASE CONTACT US AT PRIVACY@KIPSU.COM OR FOLLOW THE UNSUBSCRIBE INSTRUCTIONS INCLUDED IN EACH MARKETING EMAIL.

HOW DO I CORRECT MY PERSONAL INFORMATION WITH KIPSU?

CUSTOMERS MAY UPDATE OR CHANGE THE PERSONAL INFORMATION THEY HAVE PROVIDED KIPSU BY LOGGING INTO THE SERVICE AND PROVIDING SUCH ADDITIONAL INFORMATION WHERE APPLICABLE. IF YOU ARE OUR CUSTOMER AND WOULD LIKE TO GAIN ACCESS TO, OR REQUEST DELETION OF INFORMATION WE HAVE COLLECTED AS “DATA CONTROLLERS,” PLEASE CONTACT US AT PRIVACY@KIPSU.COM. WE WILL RESPOND TO SUCH QUERIES WITHIN 30 BUSINESS DAYS.

KIPSU HAS NO DIRECT RELATIONSHIP WITH THE INDIVIDUALS WITH WHOM OUR CUSTOMERS MAY INTERACT USING THE SERVICE. ANY SUCH INDIVIDUAL SEEKING ACCESS TO, OR WHO WOULD LIKE TO CORRECT, AMEND, OR DELETE DATA WHICH MAY BE STORED IN THE SERVICE SHOULD DIRECT HIS QUERY TO THE APPLICABLE KIPSU CUSTOMER ACTING AS THE “DATA CONTROLLER” FOR SUCH INFORMATION.

WHAT ARE KIPSU’S DATA RETENTION POLICIES?

KIPSU WILL RETAIN PERSONAL INFORMATION WE PROCESS ON BEHALF OF OUR CUSTOMERS OR COLLECT DIRECTLY FROM OUR CUSTOMERS FOR AS LONG AS NEEDED TO PROVIDE SERVICE TO OUR CUSTOMERS, SUBJECT TO OUR COMPLIANCE WITH THIS POLICY AND OUR COMMERCIAL AGREEMENTS WITH SPECIFIC CUSTOMERS. WE MAY FURTHER RETAIN AND USE THIS PERSONAL INFORMATION AS NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS, MAINTAIN ACCURATE ACCOUNTING, FINANCIAL AND OTHER OPERATIONAL RECORDS, RESOLVE DISPUTES, AND ENFORCE OUR AGREEMENTS. WE HAVE ESTABLISHED INTERNAL POLICIES FOR THE DELETION OF DATA FROM CUSTOMER ACCOUNTS FOLLOWING TERMINATION OF A CUSTOMER’S SUBSCRIPTION TO THE SERVICE IN ACCORDANCE WITH OUR CUSTOMER AGREEMENTS.

DOES KIPSU COLLECT PERSONAL INFORMATION FROM CHILDREN?

KIPSU DOES NOT KNOWINGLY COLLECT ANY PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF 13. IF YOU ARE UNDER THE AGE OF 13, PLEASE DO NOT SUBMIT ANY PERSONAL INFORMATION THROUGH OUR SERVICE. WE ENCOURAGE PARENTS AND LEGAL GUARDIANS TO MONITOR THEIR CHILDREN’S INTERNET AND MOBILE PHONE USAGE AND TO HELP ENFORCE OUR POLICY BY INSTRUCTING THEIR CHILDREN NEVER TO PROVIDE PERSONAL INFORMATION TO OUR SERVICE WITHOUT THEIR PERMISSION. IF YOU HAVE REASON TO BELIEVE THAT A CHILD UNDER THE AGE OF 13 HAS PROVIDED PERSONAL INFORMATION TO KIPSU THROUGH OUR SERVICE, PLEASE CONTACT US, AND WE WILL USE COMMERCIALLY REASONABLE EFFORTS TO DELETE THAT INFORMATION FROM OUR DATABASES.

CHANGES TO THE PRIVACY POLICY

IF WE MAKE ANY MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU BY EMAIL OR BY POSTING A PROMINENT NOTICE ON THE KIPSU WEB SITE PRIOR TO THE CHANGE BECOMING EFFECTIVE. WE ENCOURAGE YOU TO PERIODICALLY REVIEW THIS PAGE FOR THE LATEST INFORMATION ON OUR PRIVACY PRACTICES. YOUR CONTINUED USE OF THE SERVICE CONSTITUTES YOUR AGREEMENT TO BE BOUND BY SUCH CHANGES TO THIS POLICY. YOUR ONLY REMEDY, IF YOU DO NOT ACCEPT THE TERMS OF THIS POLICY, IS TO DISCONTINUE USE OF THE SERVICE.

BUSINESS TRANSACTIONS

KIPSU MAY ASSIGN OR TRANSFER THIS POLICY, AND YOUR USER ACCOUNT AND RELATED INFORMATION AND DATA, INCLUDING ANY PERSONAL INFORMATION, TO ANY PERSON OR ENTITY THAT ACQUIRES ALL OR SUBSTANTIALLY ALL OF THE BUSINESS, STOCK OR ASSETS OF, OR IS MERGED WITH KIPSU.

CONTACT US

IF YOU HAVE QUESTIONS REGARDING THIS POLICY OR ABOUT THE PRIVACY PRACTICES OF KIPSU, PLEASE CONTACT US BY EMAIL AT PRIVACY@KIPSU.COM, OR AT:

KIPSU
ATTN: PRIVACY OFFICER
100 S 1ST STREET #583491
MINNEAPOLIS, MN 55458