While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
Digital Messaging is a great way to stay connected to all of your consumers without the need for individual face time with every consumer.
The Metro Transit team is at an exciting time in their partnership with Kipsu. While they have been utilizing the service for over a year now, they have recently impemented Kipsu at their Transit Information Center. Learn how Kipsu has empowered their operations thus far, and plans for future stops on the route! The Metro Transit team currently utilizes Kipsu …
Discover how Westfield malls are sprinkling some holiday magic using Kipsu with the “Ask the Elf” initiative The end of the year is an exciting time for shopping malls nationally, with Black Friday kicking off the busy season all the way through Christmas and New Years. More shoppers walk through the malls than usual, looking for the perfect gift for …
The Atlanta Staybridge Suites is known for its desirable location and their unique offerings. Learn how Kipsu has increased its staff’s ability to personalize conversations and show its individuality!
Located only a mile and a half away from the Disney parks, the Staybridge Suites Orlando Lake Buena Vista is at 98% occupancy year round. The Staybridge Orlando LBV has apartment-style accommodations in the heart of Orlando, complete with kitchens and guest suites.
The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.
Learn more about why people are drawn to glamping and where this new trend is going in the future.