Located in the “Home Furnishings Capital of the World,” the Courtyard High Point became one of Kipsu’s most active users within their first month.
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.
Here at Kipsu, we have the great pleasure to work with stellar hospitality professionals each and every day! We love having the opportunity to get to know some of them personally to see what motivates them to be their best and how they empower their team to meet the high expectations the hospitality world holds.
The Hilton Sydney is a prime destination for business and leisure travelers from all over the world. The property is situated in the central business district—the heart of the vibrant city of Sydney—located just walking distance to some of the most famous attractions of the city, such as the Sydney Bridge, Darling Harbour, and the Sydney Opera House.
Where some hotels would see this as a risky move, the Hotel Grinnell saw a pragmatic truth: no one uses room telephones anymore. They embraced the opportunity to modernize the way they connect with guests and started seeking out an alternative avenue.
Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.
Digital Messaging is a great way to stay connected to all of your consumers without the need for individual face time with every consumer.