While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
…And what can you do about them? It’s happened to every hotel team since the moment reviews gained a presence online: a seething guest throws up a 1-star review and rants about a terrible experience they had onsite. He highlights every moment from check-in to check-out that wasn’t up to par, exposing flaws in his room, revealing in-room dining disasters, …
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
Located only a mile and a half away from the Disney parks, the Staybridge Suites Orlando Lake Buena Vista is at 98% occupancy year round. The Staybridge Orlando LBV has apartment-style accommodations in the heart of Orlando, complete with kitchens and guest suites.
The hospitality industry, specifically luxury and boutique hotels, is one of the industries that is gaining momentum in utilizing social media and influencers. Why? Potential guests are more likely to book a reservation after scrolling through a hotel’s beautiful social media feed.
The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
With the 5th Annual Twin Cities Startup Week rapidly approaching, Kipsu wanted to spotlight one of its core values “Think Customer First.” More importantly, Kipsu wanted to show off some of its amazing customer partners.
Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.
Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives. See how hotels around the globe are making guest service just a little greener.
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