Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.
This award-winning property and its Front Desk Supervisor, Justin Della-Moretta, stands among the top 5% of all Comfort Inn Properties, passing some credit for that accolade onto Kipsu and the relationships they’ve built through digital communication.
The Crystal Cove Beach Resort located in Tofino, British Columbia is a collection of 34 modern log cabins, private RV sites, and trendy “Glamping” units. The resort boasts some of the most spectacular views of the Pacific Ocean and almost every unit on the property is only a few yards from the shoreline.
If you’re ever looking for a get away, look no further than Grand Geneva Resort & Spa located in Lake Geneva, WI. The Grand Geneva Resort & Spa is a four-diamond facility and has on- property amenities like a spa, golf course, hiking trails, and ski slopes.
The Microtel Inn & Suites Shelbyville is a topnotch, select-service hotel located in the middle of Tennessee. The staff has truly embraced the power of text messaging and is taking their excellent service to the next level.
Located in the heart of the lively Gaslamp Quarter in downtown San Diego, the Courtyard San Diego Gaslamp/Convention Center offers guests a one-of-a-kind experience. With its boutique-styled rooms, rooftop bar with skyline views, and close location to local attractions, this property caters to a variety of guests.
The Raleigh Marriott City Center, a lively, full-service property located right in the heart of North Carolina’s capital, is setting the bar high when it comes to guest service. Since the hotel is connected to the Raleigh Convention Center, it is packed with convention-goers and business travelers, while hosting leisure guests on weekends.
Located a quick walk to Edinburgh’s city centre and a central train station, the Edinburgh Grosvenor attracts a large array of guests. Its 185 rooms are always filled with a mix of business and leisure travelers taking advantage of the beautiful wedding venue, variety of conference rooms, delicious restaurant serving authentic Scottish cuisine, and its convenient location. As Kipsu becomes …
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents …