Cuba Struggles to Handle Tourism Increase

Most recently, the United States and Cuba have begun to approach normalized relations once again. Although the Cuban/American border is still only open in a limited capacity, the recent easement of these regulations has caused a massive influx of American travelers over a short period of time to Havana and other surrounding cities.

Rethinking The Motivation Behind Great Service

This lifelong predisposition of being somewhat of a service-snob played a role in leading me to co-found a software company that makes communication tools for helping high touch service organizations deliver amazing experiences through digital channels. I have been fortunate to have the opportunity to serve, and become a student of, some of the most well-known service brands in the world.