Hospitality Highlight: Hilton Edinburgh Grosvenor

Located a quick walk to Edinburgh’s city centre and a central train station, the Hilton Edinburgh Grosvenor attracts a large array of guests. Its 185 rooms are always filled with a mix of business and leisure travelers taking advantage of the beautiful wedding venue, variety of conference rooms, delicious restaurant serving authentic Scottish cuisine, and its convenient location. As Kipsu …

The 10 Best Ways to Respond to a Negative Review

Just how do you go about responding to the reviews that are difficult to swallow? Take a look at the following hotels that are shining examples of responding to negative reviews with grace and decorum.

Mind-Blowing Statistics that Prove the Value of Texting for Service Brands

For the past few years, there has been a rising trend in the use of texting between companies and their customers.  Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition.  Here are some statistics that explain why texting could be the single most important tool contributing …

9 Ways to Wow Newlyweds at Your Hotel

We’ve all encountered either first or second-hand the stress of a wedding.  From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do.  So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …

bot failures

10 Best Bot Blunders

From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …

Hospitality Highlight: Kellogg Hotel & Conference Center

The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents …

10 Tips for Providing Great Hospitality to Parents Traveling with Kids

Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children. Booking rooms can sometimes be confusing because it isn’t always clear how many people a room can accommodate. Make sure your hotel …