The Secret Behind Online Review Sites: How TripAdvisor Works

Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.

Fake Online Reviews:
Are they Real?

…And what can you do about them? It’s happened to every hotel team since the moment reviews gained a presence online: a seething guest throws up a 1-star review and rants about a terrible experience they had onsite. He highlights every moment from check-in to check-out that wasn’t up to par, exposing flaws in his room, revealing in-room dining disasters, …

Westfield Mall “Elf” Answers Texts with Seasonal Cheer

Discover how Westfield malls are sprinkling some holiday magic using Kipsu with the “Ask the Elf” initiative The end of the year is an exciting time for shopping malls nationally, with Black Friday kicking off the busy season all the way through Christmas and New Years. More shoppers walk through the malls than usual, looking for the perfect gift for …