Hospitality Highlight: Hilton Houston SW

As a Hilton property, the Houston Southwest always seeks to “Make it Right” with their guests. Saud and his team know that “Make it Right” means something different for every guest. Sometimes, it means texting well-wishes to guests in town to care for family and friends at the regional healthcare centers in the area. Other times, it means delivering Valentine’s …

A Little Love for Kipsu

Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look: …But on the plus side, they offer great guest service – everything from answering questions to making dinner reservations to bringing housekeeping items (foam pillows!) …

Cuba Struggles to Handle Tourism Increase

Most recently, the United States and Cuba have begun to approach normalized relations once again. Although the Cuban/American border is still only open in a limited capacity, the recent easement of these regulations has caused a massive influx of American travelers over a short period of time to Havana and other surrounding cities.

Rethinking The Motivation Behind Great Service

This lifelong predisposition of being somewhat of a service-snob played a role in leading me to co-found a software company that makes communication tools for helping high touch service organizations deliver amazing experiences through digital channels. I have been fortunate to have the opportunity to serve, and become a student of, some of the most well-known service brands in the world.