As a Hilton property, the Houston Southwest always seeks to “Make it Right” with their guests. Saud and his team know that “Make it Right” means something different for every guest. Sometimes, it means texting well-wishes to guests in town to care for family and friends at the regional healthcare centers in the area. Other times, it means delivering Valentine’s …
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look: …But on the plus side, they offer great guest service – everything from answering questions to making dinner reservations to bringing housekeeping items (foam pillows!) …
Most recently, the United States and Cuba have begun to approach normalized relations once again. Although the Cuban/American border is still only open in a limited capacity, the recent easement of these regulations has caused a massive influx of American travelers over a short period of time to Havana and other surrounding cities.
Lead by their Director of Rooms, Shane Sarlo, the Sanctuary’s team focuses on building lasting relationship with guests that keep them coming back time and time again. “We take pride in our ability to anticipate guest needs and personalize every interaction to them specifically,” says Shane.
“Tell us how we did.” These five words have long been the standard for capturing, analyzing, and acting on customer experience feedback.
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites!
This lifelong predisposition of being somewhat of a service-snob played a role in leading me to co-found a software company that makes communication tools for helping high touch service organizations deliver amazing experiences through digital channels. I have been fortunate to have the opportunity to serve, and become a student of, some of the most well-known service brands in the world.
About a year ago, I was stuck in a hotel room and happened to flip to the History Channel’s “The Men Who Built America”. It was a great docudrama focused on entrepreneurs like Rockefeller and Carnegie.
