Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.
Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.
As digital messaging grows in the retail space, trends regarding shopper engagement and satisfaction emerge.
Four key takeaways from the Rise Of The Machines in the shopping center space, including what you and your property can do to better engage with guests at scale.
With 2018 well-underway, we wanted to take a moment to highlight the amazing strides Kipsu has taken this year. With more users, more messages, and more guests served than ever before, Kipsu had one very impressive year (if we do say so ourselves).
In case of emergencies, people who are able to hear tend to be able to rely on audible alarms to alert their attention. The deaf community, however, relies on visual alarms such as bright, blinking LED lights during emergencies.
For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing …
From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …
Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …