Negative customer experiences will happen from time to time and it becomes all too easy for our front-line team members to sit back and think “This is not my fault”. But how do we encourage team-level responsibility and a solution-focused mindset?
As digital messaging grows in the retail space, trends regarding shopper engagement and satisfaction emerge.
Westfield Topanga & The Village, located just north of Santa Monica in the beautiful foothills of Southern California, has been a Kipsu partner since 2013. Over the years, we have had the pleasure of partnering with their amazing team, helping them engage with their shoppers through texting and digital messaging.
Four key takeaways from the Rise Of The Machines in the shopping center space, including what you and your property can do to better engage with guests at scale.
According to the International Council of Shopping Centers, the U.S. has approximately 109,500 shopping centers across the country today. And when thinking of the crème de la crème of American shopping, we tend to think of huge, bustling metropolitans like New York City or Los Angeles.
It’s no secret– the shopping center of 1960 is facing intense challenges here in 2017. We are all familiar with reports that up to 25% of shopping centers may close in the next 5 years, an oft-cited stat in endless news media obituaries of the “dying” shopping mall. While the reality is not so doom-and-gloom as this, shopper demands truly …