The hospitality industry, specifically luxury and boutique hotels, is one of the industries that is gaining momentum in utilizing social media and influencers. Why? Potential guests are more likely to book a reservation after scrolling through a hotel’s beautiful social media feed.
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.
Negative customer experiences will happen from time to time and it becomes all too easy for our front-line team members to sit back and think “This is not my fault”. But how do we encourage team-level responsibility and a solution-focused mindset?
“Serving the Service Industry: How Kipsu Learns Customer Success from the Pros”
This award-winning property and its Front Desk Supervisor, Justin Della-Moretta, stands among the top 5% of all Comfort Inn Properties, passing some credit for that accolade onto Kipsu and the relationships they’ve built through digital communication.
Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.
Kipsu hit a major milestone last week after partnering with hotels in all 50 states. This feat was a culmination of lots of hard work over the seven years since Kipsu’s founding. Since 2015, Kipsu has tripled its number of partners year-over-year and has expanded its presence to over 23 countries.
Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives. See how hotels around the globe are making guest service just a little greener.