Kipsu + Extended Stay Hotels Case Study

Extended Stay Case Study

An in-depth look at how a single property was able to extend its service network beyond the front desk and phone lines, capture feedback before a guest checks out, and dramatically boost online reviews.

Expect to Find:

• A deep dive into how TripAdvisor's algorithm works
• A look at how the Hampton Inn & Suites Manteca jumped from a 4.21 to a 4.88 on TripAdvisor six months after implementing Kipsu
• Real guest testimonials on how text messaging impacts their stay

Data Correlation Analysis

Discover the correlation between a hotel's TripAdvisor score and rank

Increased Engagement Methods

How the Hampton Inn & Suites Manteca was able to facilitate over 2,100 guest conversations in just a few months

How to Reduce Negative Reviews

See how the property eliminated 1-,2-, and 3- Star Reviews within six months of launching Kipsu

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